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BEST WESTERN Gateway Adirondack Inn

2.0 of 5
175 North Genesee Street, Utica, NY 13502
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BEST WESTERN Gateway Adirondack Inn
Ranked #7 of 13 hotels in Utica
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54 reviews from our community

    Trip type
Traveller rating
    4
    18
    18
    7
    7
Date Rating
Toronto, Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 22 May 2013 NEW

Room was ok but hotel corridors generally were quite bad, carpet is worn out. Our building didn't have direct connected access to lobby. This hotel really needs some TLC. Breakfast was just average, perhaps a bit below average.

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Toronto, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 13 May 2013

The hotel is in need of significant investment to upgrade its appearance. It looks more like a fifties motel. The ameneties package was minimal. The complimentary hot breakfast was a pleasant surprise since the website only says continental breakfast. However, the choice of spreads for toast was very limited.

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Laval, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 April 2013 via mobile

This hotel suited ower needs. Very quiet, close to the highway but off the main road. We stayed for one night and enjoyed the complimentary breakfast. The room was clean and confortable. We where well welcome, people at the desk were very nice Wirth us.

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West Carthage, Ny
1 review
5 of 5 stars Reviewed 16 April 2013

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Review collected in partnership with Best Western

Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 14 March 2013

Hotels in the BW chain are usually reliably comfortable. This appears to be a motel bought by the chain, and it is in need of renovations. The shower controls were leaking, we had to repair the toilet as the chain kept falling off, no caulking around tub, and the room was freezing and could not be made warmer in winter... More

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A TripAdvisor Member
4 of 5 stars Reviewed 27 November 2012

It was very satisfactory for our purposes. Oddly enough however, the heat in the room could not be controlled. It was so hot we shut it off. Who knew. All the rest was good. that is all I have to say!!!

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Review collected in partnership with Best Western

Saco, Maine
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 21 November 2012

We were driving to a wedding near Buffalo and found this Best Western by using cell phone internet and Trip Advisor. GPS sent us along a "back road" which was really a treat since highway travel was horrendous on a Friday night. We were walk-ins and the Desk clerk was friendly, informative, and honored our request for a king bed... More

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Ontario, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 10 October 2012

We stayed here on our way home from Boston. It is a little tired looking on the outside and I wasn't sure what kind of a room we would get. However, I was pleasantly surprised as the room was clean and nice. The bathroom was a little bit small but adequate with a nice shower and I especially liked the... More

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Connecticut
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 October 2012

The hotel is in a good location. There were several restaurants close by, one of which was Denny's. The service was fast, the restaurant clean, and the wait staff very friendly. There's also a McDonald's in the parking lot. We stayed in room 329. The room was very clean, but very basic for the price charged. I thought the price... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 30 September 2012 via mobile

Room was great, very clean, housekeeping staff was extremely nice, very accomodating however the front desk staff could NOT have been more rude. I would not choose to stay here again simply for that reason.

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John B, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review
30 September 2012

Thank you so very much for your review on your recent stay at our hotel. I am so happy that we could provide you with a clean and comfortable room. I am very disappointed to hear that our front desk was not being customer service friendly! I will make sure that I address this matter immediately. I do hope that... More

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Additional Information about BEST WESTERN Gateway Adirondack Inn

Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Gateway Adirondack Hotel
Best Western Utica
Utica Best Western
Address: 175 North Genesee Street, Utica, NY 13502
Phone Number:
Region: United States > New York > Utica
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #7 of 13 hotels in Utica
Price Range:
Hotel Class:2 star (2*)
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