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Econo Lodge Tonawanda

2.0 of 5
2000 Niagara Falls Blvd., Tonawanda, NY 14150 (Formerly Grand Motor Inn)
Hotel amenities
Econo Lodge Tonawanda
Ranked #8 of 14 hotels in Tonawanda
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34 reviews from our community

    Trip type
Traveller rating
    4
    4
    3
    4
    19
Date Rating
Erie, PA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 February 2013

WELCOMED CHANGE!!! I stayed here some years back when the hotel was the Grand Motor Inn, I was passing through with my kids and wife. What a horrible stay, the service was inadequate and my kids were treated rudely by the front desk. I was very pleased to see the property had changed management and a new hotel name appeared.... More

Was this review helpful? Yes 1
Le Roy, New York, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 16 February 2013

When I stayed here I was a little unsure if I had made the correct decision. When I arrived the lobby was fresh and looked new, I was greeted by warm, friendly staff. I made it up to my room, and to my surprise it was spotless. Great Value. I wold recommend to anyone to stay here.

Was this review helpful? Yes
Oshawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 November 2012

Terrible service, rude people, room were filthy, moldy shower curtain, broken lamp shades, main light did not work, room smelled so bad of smoke it almost gagged us. We ended up leaving the hotel, we could not stay, hair on the beds, yellow stains, owners rude and smug, said they didn't care if we left they would be paid by... More

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econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review
9 March 2013

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Management was approached about the possibility of having the rooms inspected upon the time of checkout, so that the condition is... More

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HAMILTON
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 November 2012

I'm not sure where the bad reviews are coming from. I have stayed here 3 or 4 times now, and find this hotel to be well run, clean, convenient and a great value. There is a flat screen TV, microwave and fridge in the room, the bed was VERY comfortable, and I had a great stay. So close to malls... More

Was this review helpful? Yes 1
Ottawa, Canada
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 27 October 2012

Stayed for a Bills game. Were were a large group with a block or rooms reserved. The first person to show up was forced to pay for all the rooms up front or the manager was going to rent them to other people. Apparently reserving is not enough!!Thank god I barely slept. Room is dated, smelled like stale smoke the... More

Was this review helpful? Yes 1
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review
9 March 2013

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Front desk staff received additional training with regards to maintaining the reservation and allotting the rooms. • Maintenance was informed of... More

Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 10 September 2012

Never have we been to a hotel in such poor and dirty state. The rooms stinted cigarette- supposedly to be non-smoking room, dirty laundry. Only 1 towel in a room . Staff rude . poor service at Breakfast.. Had to call each time for staff to fill up. Never going there again . This property should be for people with... More

Was this review helpful? Yes
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review
9 March 2013

Dear Guest, Thank you for choosing Econo Lodge Tonawanda for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Housekeeping received additional training in the level of cleanliness required of them as our employees. • Housekeeping received additional training on... More

East Syracuse, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 9 July 2012

AWFUL. Arrived at 4pm, two hours past check-in time and our room was filthy. When I spoke to the owner she could care less and very rudely told me to just "come back later". When I asked if she had any other rooms that were ready since it was already two hours past the check-in time she rolled her eyes... More

Was this review helpful? Yes 2
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review
10 August 2012

Dear Guest, Thanks for your stay at our hotel. We appreciate your remark about the stay and comments about the customer service as well as room features. Even before we get the facts, we are really sorry for the experience you had. We are trying to investigate the entire happenings and have already taken steps to handle the issue with... More

Leominster, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 June 2012

I do not recommend that anyone stay here....not even my worst enemy. Dirty. Poor customer service. Don't ask for an extra towel or blanket cause you get the third degree. Smells funny. AC cut out during night. Just horrible experience.

Was this review helpful? Yes 1
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review
30 July 2012

Dear Guest, Honestly, we thank and appreciate you for choosing the Econo Lodge at Tonawanda and for your open review. We have taken every aspect of the review pretty seriously and truly regret such an experience. We would like to mention the steps we have taken so that never such an incident is occurred. We have specially instructed and ensured... More

Burlington, Vermont
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 May 2012

My room was dirty, is smelled, and felt disgusting yet I did not complain. Then on my second to last night I asked if I could be refunded for the last day because I had to go home early and they said SURE. Well the Indian old man at the front counter is a liar because they refused to do... More

Was this review helpful? Yes 1
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review
30 July 2012

Dear Guest, Thank you for choosing the Econo Lodge for your recent stay in our area and for giving us a review. We very much appreciate it as it can go a long way in improving our services. Upon receipt of your review, the following actions were taken by us. • The staff working at the front desk received additional... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 May 2012

A very convenient location for shopping at Boulevard Mall or Walden Galleria Mall and close to bridge clubs. Every time I return to this motel I see upgrades. The rooms are adequate for a 2 night stay. The beds are comfortable. The complimentary breakfast has a nice variety of cereal, muffins, bagels, toast or waffles (fresh make your own) and... More

Was this review helpful? Yes 1
David S, General Manager at Econo Lodge Tonawanda, responded to this review
16 April 2013

thank you for staying with us the hotel is updating the rooms and lobby please stay with us again and check out the newly updated hotel bussness center and gym coming soon More

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Additional Information about Econo Lodge Tonawanda

Also Known As:
Tonawanda Econo Lodge
Address: 2000 Niagara Falls Blvd., Tonawanda, NY 14150 (Formerly Grand Motor Inn)
Region: United States > New York > Tonawanda
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #8 of 14 hotels in Tonawanda
Price Range:
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT - We offer the following NEWLY UPDATED areas include Lobby, Breakfast Area and Guest Rooms. We offer a FREE Deluxe continental breakfast including Hot waffles with each and every stay. We also have FREE WiFi throughout our property. ... more   less 
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Econo Lodge Tonawanda
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