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Holiday Inn Express Syracuse Airport

2.5 of 5
5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
Ranked #14 of 30 hotels in Syracuse
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70 reviews from our community

Traveller rating
    14
    29
    15
    6
    6
See reviews for
Families
27
 
Couples
16
 
Solo
5
 
Business
14
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Buffalo, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2013 NEW

This is a good hotel to stat at. Nice beds, clean rooms and bathrooms. The guy at the front desk was very friendly. But, the best part of the hotel was Fanny, the lady that cooks the breakfasts in the morning. She was a riot! Nicest woman I ever met working in a hotel. I would stay there again just... More

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Lynnwood, Washington, United States
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 19 April 2013

This is one of the nicer HIX I have stayed in, conveniently located close to the airport with comfortable beds. Being right off the highway means there is some road noise in the rooms. Not as bad at night, but if you are a light sleeper something to be aware of.

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Stacey P, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review
21 April 2013

We appreciate you taking the time to post a review on your experience at our hotel. We are pleased to be a convenient and comfortable option for you! We do not typically receive comments regarding road noise, however let us know the next time you decide to stay with us and we would be happy to put you in a... More

GRANVILLE
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 April 2013

I have stayed at this Hotel on a few occassions. It is very close to Interstate 690 We spent 2 nights on 3/28-3/30. Hotel staff was curtious and friendly. The rooms were good size. Beds were comfortable. One of the reasons we choose this location is that they have a Pool. The Pool was nice and refreshing. We didn't eat... More

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Stacey P, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review
21 April 2013

Thank you for your loyal business at our hotel and for posting a review on our website. We are happy that we are your hotel of choice in Syracuse and truly look forward to your next visit with us! Hopefully next time you will also have the chance to enjoy our Free Express Start Hot Breakfast Bar. We are looking... More

Ottawa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 16 April 2013

Wife and I stayed here this past weekend when we were down in Syracuse picking up my ring. This is the second hotel we wanted to check out for our upcoming flight out in May to Fort Lauderdale. The front staff were excellent....friendly and very helpful. Check in was a breeze. This place could have an upgrade to carpeting etc... More

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Stacey P, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review
21 April 2013

We are very pleased that you enjoyed your stay with us when your travels brought you to Syracuse! Thank you for this pleasant review. We appreciate that you are already planning a return stay with us in May and look forward to being able to provide you with another enjoyable and convenient stay! Sincerely, Stacey Philips/Director of Sales More

Minneapolis, MN
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 April 2013

Stayed here for a few days while in upstate NY to do some college visits. The facility was very clean, staff was always polite and professional, and the room was very comfortable. I would definitely stay again. Free breakfast in the morning was always well stocked, fresh and tasty. The general manager hosts a guest appreciation dinner monthly. We didn't... More

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Stacey P, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review
8 April 2013

Thank you for taking the time to comment on your recent experience at the Holiday Inn Express Syracuse Airport. We are thrilled that you had a pleasant and comfortable stay with us! Hopefully the next time you visit Syracuse, you will be able to join us for our Monthly Guest Reception. We are looking forward to your next stay with... More

Niagara Falls, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed 14 March 2013

We were visiting some friends/family in North Syracuse and decided to stay here as it seemed like a safe bet. The holiday Inns are usually well kept and clean and this one was much the same. I thought that it was a bit pricey for the location etc. at $135 for one night but that's not uncommon for this chain... More

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Stacey P, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review
15 March 2013

We appreciate that you chose to stay with us at the Holiday Inn Express Syracuse Airport, and thank you for taking the time to complete an online review. On behalf of hotel management, we extend our apologies to you that you experienced difficulty and frustration regarding our hotel parking. This is not a common problem, as our guests typically have... More

Troy, Michigan
Top Contributor
56 reviews 56 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 February 2013

This is a well kept property with no surprises if you are a regular like I am. Nicely done rooms and common areas, and good service and breakfast. The workout room and pool area are nice, and underused (at least for this visit). I would have liked to have been able to switch off the bathroom vent fan, but it... More

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ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review
20 February 2013

Thank you for your comments and being a frequent guest to our hotel. The bathroom fan and light issue has caught our attention and we believe that we can separatge the two items. We are going to test a room to see how easily it can be done and exactly what parts we need to complete all the rooms. After... More

Knoxville, Tennessee
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 February 2013

Newer hotel, convenient to airport. Put next to elevator which is a no no if they had checked my profile. Periodically during the night a large compressor sound from outside would come on interrupting sleep. Bathtub was not cleaned w hair all over. Towel smelled like cigarette smoke. Decent room, pretty new but location of room, noise and cleanliness leaves... More

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ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review
20 February 2013

Thank you for letting us know about your stay although it does not appear that we met your expectations. We have shared your reveiw and used it to demonstrate how improtant it is to check every detail and verify we have done everything we can to make our guests happy. We also discussed reporting smoking issues as the hotel became... More

1 review
5 of 5 stars Reviewed 6 January 2013 via mobile

Stayed one night due to snow storm before flight out next day. Clean comfortable hotel. Great breakfast with many choices hot and cold. Pool was very clean and water was warm. Staff were kind. Hotel is within minutes to airport. Our flight was delayed and we were able to have quite a late checkout. The price is well worth it... More

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ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review
7 January 2013

Thank you for your kind words regarding your stay. We are pleased that we were able to assist you during the flight delay. We know how stressful those situations can be. We hope that you had safe and pleasant trip and will join us again on your next visit to Syracuse. More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 January 2013

Hotel is in a good location for airport travel. Our TV didn't work (took 15 minutes to figure out how to get out of the Pay Per View screen and into the regular TV, even after the clerk got us a new remote), and our key card didn't work either. Slept terribly, beds and pillows not that comfortable. Could hear... More

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ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review
7 January 2013

Thank you for your comments regarding your stay. I appreciate the opportunity to be able to improve our service. We will review the procedures for exiting to regular tv with the front desk and make sure that we have clear instructions in the rooms. I am curious about the lost and found item you mentioned. If you could caqll the... More

 
 
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Additional Information about Holiday Inn Express Syracuse Airport

Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Express Syracuse Airport Hotel
Holiday Inn Express Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Address: 5418 S Bay Rd, Syracuse, NY 13212
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 30 hotels in Syracuse
Price Range: €€
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 
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Holiday Inn Express Syracuse Airport
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