There's little to distinguish this HIE from others in the chain. It was comfortable, the staff friendly, the rooms quiet. Pretty much everything one could ask for. The breakfast was a little nondescript, but then expectations for such are pretty minimal for me. One plus, though, if you're a sports fan. The cable channels also include "off" channels not usually... More

I stayed here while on business at the request of a client in Rochester. I was not too sure what to expect, but the hotel ended up being better than expected. The staff are very good and welcoming. The bedroom was plain but clean. An OK breakfast was included. No business center but they did have a computer to print... More

Stayed in a mini suite here on our way back to Washington. Had to sign up (free) for something or other to get the best price but it was an okay price for the room. It's a bit older but was clean and the front counter person was nice. We woke up too late to eat the free breakfast (continental)... More

PROS: Friendly staff+++ Location is great for shopping Good breakfast Coffee available at all times CONS: Small washroom, no counter space Ants in my room Hard to get on the roadlane because of the traffic Could smell bacon etc in my room coming from the lobby Old furnishing Could hear the squeaking floor from upstairs TV remote is non-friendly user

What a way to start a morning. With a smile. Just a simple smile from a warm and friendly morning crew, Lisa & Juan not only made my breakfast but made my day. The extra effort some people put in pays off more then they sometimes realize. If we all just tried a little more to smile to a stranger,... More

We stayed at the holiday inn express jan 18/19, 2013 for the CAN AM volleyball tournament. The staff was very friendly. Room clean. Lobby was spacious with lots of tables so that the team ate pizza and played cards in the lobby. Breakfast was available from 6:30-10 each morning with everything from a pancake machine, bacon, toast, yoghurt, etc. it... More

We stayed here to participate in a family party in Brighton, and it was fine. The front desk staff were very helpful, and the hotel is smack in the middle of great shopping, including Wegman's, which is a must for getting in-room munchies. A complaint (at the risk of giving TMI), is that my daughter had a surprise need for... More

The staff make this hotel a great place to stay. Their warm welcome is greatly appreciated after a long travel. Heather is very personable and attentive as are other staff as well. The breakfast is set up well and clean and fresh. The fitness room is a nice addition. The nearby restaurants make the environment easy to meet your needs.

After some Thanksgiving drama with a sibling that over-imbibed, I found myself & my son without a place to stay. I came rolling in after midnight and handed over my card without even asking how much it was going to set me back. Fortunately, the room was relatively clean. The toilet did look like it had been wiped down with... More