We have actually stayed there 2 times already and have made reservations for next week when my daughter starts college. Everything has been very comfortable. The staff has been very helpful and accomodating. Excellent value when comparing to other similar hotels of other chains that are the same distance. More

Adequate & Clean mostly (4th stay at this location) Check in/out: Fairly quick but longer than it needed to be. No stop check out, I love that, no waiting in line. Staff: Not very attentive. Front desk staff doesn’t acknowledge you unless you demand attention. Not enough towels in room day to day. If housekeeping expects tips they need to... More

I am retired and travel a lot. Comfort Inns suit me perfectly. I don’t want more and I don’t want less. I am only writing because I was very impressed with the staff and breakfast at Rochester Comfort Inn West. 20’ of counter was totally filled with breakfast food. While I was eating the manager came in and checked food... More

The room was relatively clean but I thought the sheets were somewhat threadbare. The fitness center is not good - outdated equipment. We paid $135 for the room, which was way too much money. The hotel got away with it because they were fully booked for college graduation. I would not pay that again for this hotel. The cleaning were... More

This is a typical chain hotel as far as room and amenities go. It was clean, everything worked and the staff was pleasant. Good central location in the Rochester area, near the mall and several restaurants. More

Check in/out: The check in process was nearly thirty minutes because the door lock/key cards would not work. No suggestion was made to take another room. The check-out was uneventful. Staff: The staff seemed over their heads at the front desk. Each time I came to them I needed to wait for someone to come from the back. They made... More

The Comfort Inn Rochester was a pleasant surprise. I stayed here for an extended period and can say without reservation that my stay here was EXCELLENT. The house staff were phenomenal. They were genuine, pleasant, knowledgeable, and very friendly. The hotel has new beds (extremely comfortable) and really clean accommodations. What more could you ask for? It was perfect! More

I have stayed here last yr and was VERY pleased but, was very surprised when I returned with my family this year. The bathroom seat was dirty, I found a dirty towel and AC didn't work :( Yes! they fix everything right away but, it really bother me to get to a room tired and having to see this. :(... More

Our room and bathroom were immaculate. The decor was muted and very nice. The staff were friendly - both on the phone and in person. Breakfast was very good - choice of cold cereals, instant oatmeal, bagels, donuts, make-your-own waffles, yogurt, fresh fruit. Plenty of choices and plenty of food. Convenient to many chain restaurants. Next time, I would ask... More