We have family in Rochester NY and frequently stay at this Best Western when visiting. It is situated conveniently off I-390, near restaurants, shopping and major highways. The front desk staff is typically accommodating and pleasant, the rooms are clean and the breakfast is adequate with several hot items. They frequently have soups or cookies and pastries available in the... More

Stayed here on my way to Miami for a cruise. Had soup and hot cookies upon arrival. They took all nine of us to and from airport, even when are return flight came in late. Very friendly staff. And we received an update to a suite. Best in area ny far. More

The room was fine and the bed was fantastic. The bathroom was a bit claustrophobic and didn't seem as if it was cleaned as well as the rest of the room, but it did have a great shower. The free breakfast was pretty average. The staff was very helpful and friendly and let us check out late, which really made... More

This was my first trip to Rochester NY. The hotel was a bit far from the city center, and on a busy main road. It was however within walking distance to good restaurants and Dunkin Donuts if you don't like the hotel breakfast, which was very average. The room was ok, except for a VERY small bathroom, with the sink... More

Stayed for one night, check in was smooth and professional. Only problem was some drunk hunters would thought it was a good idea to sit in the hall and drink and eat pizza at midnight. One phone call to the front desk resolved the matter although I found one gentlemen asleep in the hallway exit area when I went out... More

We stayed for 2 nights. Room was fine..no real issues. The bathroom was extremely small. The sink was in the bedroom as it is in many hotels... not a feature I agree with. The breakfast was better than average but the breakfast room was less than average. Room was too small, tables cramped and not even close to the number... More

This place was okay, but definitely not a thee star. Halls were dark and smelled a bit. Room was okay but also had a kind of funky smell. Bathroom must have been a closet in some former life. More

Not a great stay ! So called wireless did not work, place stunk of smoke always. Bathrooms need a lot of work and are ridiculously small. They need to be gutted and start over. Housekeeping staff ignore do not disturb sign and still bangs on door to get in. And breakfast was ok, all pre cooked, processed, heated up stuff.... More

Great price, Great Staff and comfortable rooms. Stopped by the BW Rochester on our way from NYC to Niagara Falls and fell upon a great sized room, comfortable beds and great service. More