The hotel was very clean, the staff helpful and polite, and the location was great for me. There are mixer events on some weekday evenings and the free food was good, although the beer on tap (also free) was a bit foamy. The breakfast buffett could have used some more choices and really need to put out a bottle of... More

I stayed at this hotel for a week right after Christmas with my husband and two teenagers. We stayed in a one bedroom suite and found it to be very comfortable and clean. Loved that it had free laundry facilities and a free light dinner three nights of the week (I don't know if this is a regular thing or... More

We stayed at the Staybridge in December, down from Canada to do some shopping and dining. Our first impression as we approached the hotel area was how run down the general area was. I agree with previous comments that it is a lovely hotel, with a very nice patio in the back of the hotel overlooking the canal. We found... More

I was surprised at how downhill the service has gone over the past year or two. I really like the hotel. The lobby is nice, the location/setting is lovely along the canal so really it is the service that was off. Our room was fine BUT the cleaning was not up to par and the shower filled with water and... More

I recently stayed at the Staybridge Rochester for the last time. I've stayed many many times in the past (at least 30+ times) and this will be my last visit. There has been major staffing changes that have severely impacted the friendliness, helpfulness, and customer service at this hotel. The staff used to be great, it was just like a... More

Newish extended stay hotel located right by walking bridge to river campus. Nice sized rooms with kitchen facilities; checked into one of the smallest studios but even that was at least twice the size of a regular hotel room. Nice sized desk with desk top outlets; started with WiFi but it would periodically stall out so switched to conveniently placed... More

If your primary criteria is to be walking distance from the UR campus, given that this is the only hotel choice that fits that criteria, this is an acceptable hotel for that purpose. I think we may have stayed on an irregular overnight. . . Saturday after Thanksgiving. The hotel had a very diverse clientele from holiday travelers passing through,... More

My wife and I recently traveled to Rochester for our first overnight stay to visit our daughter on homecoming weekend at RIT. We booked a room at the Staybridge Suites based mostly on availability on the web. What an excellent choice! The room was outstanding, the staff was friendly and courteous, and breakfast was honestly the best free buffet I've... More

I was visiting the University of Rochester with my son, and this was one of the closest hotels we could find. To get to the hotel, we drove through a very nice residential neighborhood. Then a block away, the area turned sketchy. The immediate area seemed not as nice as I had hoped. However, there were no problems to report.... More