When we visit family in trhe area we always stay here. The staff remember us and it just feels good. Great loication with an easy walkj to the Falls and the other things to do. They are going through an extensive renovation but they try to accomadate everyone during the process.

We stayed here June 10 thru 13, 2013. The hotel is being renovated. Very noisy. We rented two rooms for a family vacation. We went through AARP services. We arrived at 4:30 and according to our paper work check is was at 3pm. Our rooms weren't ready. We were put in a temporary room where the renovations were being done... More

This must be the worst place to stay in Niagara Falls! We were expecting some romantic suite, what we got was outdated, old, ugly, uncomfortable, and smelly place to stay across from the Casino. We had a 2 room suite which was odd and pointless. 2 flatscreen tv's (they were nice) were back to back - again pointless... The furniture... More

We chose this hotel because it was in the US side and we didnt have documents to get into Canada. Being on the US side, it was also cheaper than the more expensive Canadian hotels. The hotel was fine and the staff was very nice. The rooms and the general lobby areas are a little outdated and worn. A facelift... More

I checked in for the weekend in June and found that the property was going through renovations. This would be good after its all done but if you are planning on coming here in the next month its not very comfortable. It was also raining and being on the top floor, the ceiling starting leaking in multiple locations. The firealarm... More

Should I rent a car at airport or is there a better way to save money to get to and from airport-hotel? Are there safe deposit boxes in the rooms? Is the 3rd or 4th floors now renovated? Is temperatures hot or cold there at night? Is anyone winning anything at slots in casino across street? Is that the only... More

We got in at midnight for a 2 night stay. Bad thing is 20 mins after we checked in and went to our room, there was a city-wide blackout. Understandable the room had no electricity but the hallways also had no emergency lighting for a good 30 mins and it was pitch black. Luckily our phones had decent lighting. Ended... More

After i read all the reviews, I called the hotel to clarify if what i read is all true? Extremely rude and poor customer service. They hang up the phone on me. I called back and insisted that I have two room bookings for July and i need some kind of assurance that the hotel is in good condition. They... More

With the price I paid, I did assume it has beyond basic standards. Reality was totally different. Stayed in family room, but the space was not at all in a good level for a family room. Washrooms were stained and seems not maintained. Dust on air conditioners. It was raining outside on arrival and the reception floors were wet and... More