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Comfort Inn The Pointe

2.0 of 5
1 Prospect Pointe, Niagara Falls, NY 14303
Hotel amenities
Comfort Inn The Pointe
Ranked #9 of 47 hotels in Niagara Falls
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310 reviews from our community

Traveller rating
    69
    134
    81
    20
    6
See reviews for
Families
110
 
Couples
124
 
Solo
12
 
Business
4
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Michigan
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

If you are like us and do not have passports ,you are limited to the New York side of the falls. The location of this Hotel is across the street from the falls. Which with its short comings can be over looked.. The outside of the hotel is a little on the rough side. Lobby and breakfast area are new... More

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
19 June 2013

We are pleased that you found our location to be most convenient and enjoyed our breakfast. I apologize for the housekeeping issues you experienced. We will be undergoing a multi year renovation program to update our guest rooms and public space. I hope you will come back again and give us another try More

Cary, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 June 2013

My family of 3 stayed here for one night (first thu of June) and was such a pleasant experience from the time we checked-in until we checked out. After having read some reviews, I was a bit worried about the rooms that were not renovated., but I forgot about it in a few minutes after I moved into the room.... More

Was this review helpful? Yes
See 3 more reviews by msp2611 for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
13 June 2013

I am so please you enjoyed your stay with us and found our staff to be so accommodating. I hope you are able to visit with us again. More

Yorktown, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 June 2013

For the price we paid, this was a very decent place to stay! The hotel was easily walking distance from the Niagara rapids. We took our aunt and uncle who came from India and they enjoyed their experience at both the hotel and Niagara in general. Shortly after we pulled in to the hotel, we were able to freshen up... More

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
13 June 2013

I am pleased that you found our location to be so convient. I hope that your Aunt and Uncle enjoyed their visit. The breakfast is indeed a hit with our guests... a good way to start a busy day. More

Mt. Carmel, PA
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 June 2013

Just recently stayed here and was very pleased.Outside appearance is so so but the inside is very clean and newly remodeled. Literally the closest hotel to the falls, great deal and location. Would definately recommend to a friend or stay on a return visit

Was this review helpful? Yes
See 4 more reviews by jgrosser74 for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
13 June 2013

Glad you were pleased. Please do recommend us to your friends. Thank you More

chicago
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 June 2013

We spent four nights at this Comfort Inn May 29th-June 2. Our room was great and faced the park (ask for this when reserving). Service was excellent, staff very friendly and breakfast was a great bargain. You can walk to everything from this property. Right across from the Falls and all the activities it offers. You can walk to the... More

Was this review helpful? Yes 1
See 3 more reviews by Leslie l for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
10 June 2013

So glad you enjoyed your visit and were able to check out some of our local restaurants. Everything is so close! More

Burke, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 1 June 2013

Our family stayed three nights over Memorial Day weekend and found the location to be fabulous (definitely an excellent location)! The hotel was average. It was clean, but needed some updating. The staff (front desk and maids) were very helpful and friendly. Breakfast was included in the stay and was average (the kids seemed to enjoy it). I would definitely... More

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
3 June 2013

So glad you enjoyed your visit and found the staff to be helpful and friendly. You will find that rates are lower and attraction not quite so busy when it is not a Holiday Weekend. We hope to see you again More

Greendale, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 31 May 2013

We stayed at this hotel for the weekend. Pro's, This hotel is the perfect place to stay if you want to see the Falls. You are right across the street from the Falls. Everything is walking distance. The front desk staff was very helpful with any questions we had. The room was comfortable and the morning breakfast was good and... More

Was this review helpful? Yes
See 2 more reviews by Hawaii72Jim for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
3 June 2013

I am so pleased that you enjoyed your stay and found the location to be perfect. Please accept my apologies for the problem you experience with housekeepingnot servicing your room because of the "do not disturb" tag on your door. Housekeeping should have been sent to your room upon your request that afternoon. We will use your comments as a... More

Oakville, Ontario
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 24 May 2013

We booked into this hotel for a girls shopping weekend. We chose the area near the Falls so we could go for dinner at night, go to the casino and walk around without needing the car. The hotel is right over the Rainbow Bridge so it was easy to get to from Ontario. There is ample parking in front of... More

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
27 May 2013

Thank you for your comments. We are so pleased that we have been able to remove the pink styrofoam (this was indeed from the renovations); and have just open our newly remodeled breakfast room, so it is not necessary to sit at banquet tables. More

Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 21 May 2013 via mobile

We stayed here for two nights to visit the falls and go into Canada. You can walk to the falls in just a few minutes or take the walk over rainbow bridge into Canada. The hotel is very reasonably priced and parking is free.

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
23 May 2013

So glad you enjoyed your stay with us. The State Park has such natural beauty and truly one of our gems. Walking over the Rainbow Bridge is a good option and another great way to view the Falls ! I bet you got some wonderful pictures. More

Pittsburgh, Pennsylvania
Top Contributor
70 reviews 70 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 20 May 2013

We booked the Comfort Inn at The Pointe in Niagara Falls, NY a few months in advance after some good reviews and their website photos. When we arrived the exterior needed some help in cleaniness, but we proceeded on. The lobby was ok and there was a sign saying to pardon their appearance as they were renovating. That did not... More

Was this review helpful? Yes
See 8 more reviews by MissLoisLayne for Niagara Falls
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review
22 May 2013

I want to apologize for any inconvenience you experienced during your visit. Your comments over the housekeeping issues were addressed with the Housekeeping Manager and will be used as a training tool with her staff. I am pleased that the Front Office staff was responsive in handling your concerns. I hope you will stay with us again so that we... More

 
 
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Additional Information about Comfort Inn The Pointe

Also Known As:
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Hotel
Comfort Inn Pointe
Comfort Inn Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Niagara Falls
Address: 1 Prospect Pointe, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#8 Family Hotels in Niagara Falls
Price Range: €€
Hotel Class:2 star (2*)
Reservation Options:
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Comfort Inn The Pointe
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