I can't believe how down right mean these people are. If you can go anywhere else do it. My wife went into unplanned labor almost a month early and they wouldn't help us by cancelling our reservation a week early. Not only that, but the first woman that I spoke to basically yelled at me for asking. It's "company policy"....its... More

This place was wonderful, great staff who are all willing to help. The food was just amazing. We had the Sunday brunch and cannot believe the spread that was available - everything tasted very delicious and fresh. Dinner was also good - had the pork chops and it was out of this world. We were there for 1 night but... More

Hanah is a very nice place to stay in the heart of the Catskills. The rooms are large and well maintained. Great outdoor hot tub allows you to relax after a day skiing or hiking while watching the stars. Indoor pool for the less adveturous. Meals are excellent. Imaginative chef gives each dish a special flair. Staff all very accomodating... More

Excellent facility and clean room. I visited the hotel with my family and my baseball team mates. Receptionist is very kind and friendly guidance about how to go to skiing filed. Dinner and breakfast is also excellent. We enjoyed variety Japanese hot pod for dinner and breakfast buffet. Especially, free rice ball making corner is great help for family.

Stayed here on Feb 22, 23 and 24th 2013. I always trust Tripadvisor members opinion and only stayed here because it was a last minute trip with the kids and I couldn't find another place available. This place had bad reviews!!! Hands down this place is OVERPRICED. Customer service- TERRIBLE. Pool NO TOWELS and only 4 feet deep, so difficult... More

I am a big fan of this place. A general manager is very warm and welcoming (he is Japanese as the place is owned by a Japanese company, has limited English ability, but his warmness you can feel). The place was booked up in the President Day weekend and we were waitlisted. Finally we got a call a day before... More

Thanks Hanah's all staff ! We had a wonderful time:) Everything nice. about,one of nice outside spa,one of inside swiming pool, one of nice play room with pool, one of nice restaurant's japanese meals & great Bar lounge,one of nice welcome drink bar with japanese snacks counter, one of nice winter nights star view, one of woderful staff's hospitality!! We... More

We've stayed here 4 maybe 5 times, sometimes in the house and sometimes in rooms. It's a beautiful place but a poorly run business. It's on the verge of being a great place. Food has been hit and miss over the years but generally it's very good. The combination of mountain folk and Japanese management makes for a humorous environment.... More

Stayed here for a convention along with about 40 other people this past weekend (late October 2012). Good points: - Large, comfortable rooms - Tasty food. - Beautiful location. Negative points: - Unbelievably slow service in the dining room. On Saturday they took our dinner entree orders at lunchtime but come evening we sat down at 6:30, and the entrees... More