I was extremely happy with the staff at the hotel. The Front End Representative, Joseph, was extremely professional and courteous. Moreover, he was very knowledgeable about the area and made strong recommendations about food choices. The hotel is also located in a great area near a lot of restaurants and shopping.

No, it's not the most luxurious hotel and sadly, they had to remove the hot tub, BUT!!! You will never find better customer service. The staff are so polite, so cheerful, so accomodating. Sam is definitely a sweetheart, and always remembers us. The rooms are not brand new, but they are very clean. Beds are always comfy, showers clean, breakfast... More

This was a nice place to stay. The property is a little older than other Fairfield’s we have stayed. They made up for this with the service. They provided a hot breakfast on the Saturday morning and continental breakfast on the Friday morning. It was a perfect location about 15 minutes away from Syracuse. Target & Wal-Mart of just down... More

We often come to the Syracuse NY area to shop. We usually stay in the Carrier Circle area in East Syracuse - however this time, a fantastic promotional price took us to the Clay NY Fairfield. The hotel lives up to the Marriott brand, very clean, large room (2 queen, not doubles), very comfy. Although the spa was closed, I... More

We stayed here as a launching pad for wine country. Price was too good to pass up. Found out why. Previous posts on Tripadvisor had scared me as to the personnel. That wasn't the problem. Each person we interacted to, was polite, friendly and smiling. The room was clean, well-appointed and typical of Marriott. The rub came with the construction... More

I stay at the Fairfield Inn, Clay N.Y. often for business. I truly appreciate the exceptional customer service, from the personalized greeting upon arrival to the cleanliness of the rooms. Being a Platinum member with Marriott, I see a lot of hotels and find this hotel one of the best! Thank you to Laurie, Tami, Nicole & Sam for ALL... More

We stayed at the Fairfield Inn By Marriott in Clay for one night. We were greeted promptly after ringing a bell. Receptionist was very accommodating. Originally he gave us an upgraded room (which we didn't even request) but then changed the room to move us away from the youth hockey team. Room was clean. Beds comfortable. Bathroom tub was in... More

Stayed at this hotel on two days before the 2012 Christmas. Was quiet and located near a shopping area. Lots of stores nearby. Easy enough to get on and off interstate. Free breakfast was so so, nothing exciting but ok. Room was clean and large enough. Wireless internet was fast. No complaint. Next morning it was heavy snow, cold and... More

Stayed here for one night during the East Coast Nationals in June and found the staff very helpful and friendly. It is an older property with a smaller lobby area and breakfast area. Price paid was very fair considering the large car show taking place during the weekend. I did not book ahead but staff was very fair in offering... More