We have stayed at this hotel once a year for the past 6 years. Generally fairly clean and rooms well maintained. The parking, however, is terrible. The lot is too tiny for a hotel this size. The overflow parking is on-street in front of the hotel on Third St., and we just learned today that there is a lot one... More

Great hotel for travellers overnighting. Excellent breakfast, although the eating area could be a little bigger, a meeting room was used for overflow. Rooms were comfortable and adequately furnished. Within walking distance of restaurants, from fast food to high end Italian. Wifi was Excellent in lobby and room. We found the check-in quick and efficient, and friendly. Only problem we... More

When we checked in the front desk staff was very friendly and courteous. She suggested a place for dinner and gave us directions on how to get there. She also gave us the password for the wi-fi which we did not have any problems with on the third floor - room 325 which was all the way on the far... More

I went from a fantastic vacation (in a 3rd world country) to being treated like a 4 yr old in this hotel. The check-in was actually quite pleasant but it quickly went down hill from there. Staff -- Staff was extremely rude and unprofessional to everyone (except the check-in that we had - she was the only nice person in... More

Hockey families beware!!! This hotel is directly across from the Jamestown Savings Bank Ice Arena. Apparently, the staff realizes that since the location is so convenient, they can treat their customers terribly and people will still stay there. Front desk was rude when families called to book their reservations, rude when families checked in, and downright nasty when speaking to... More

Before I begin the review, here is a rhetorical question. If one works in the service industry, shouldn't he or she be expected to deal with people in a friendly way? The hotel from the outside is not impressive, but the room that we stayed in was nice. It had one king size bed and a very nice LG television.... More

We stayed almost every weekend in September - we stayed in the same room each weekend. Each arrival we found our room to be clean and well appointed. If there were 2 upgrades i could suggest they would be this: the recliner in room left a bit to be desired. It seemed to be wasting away - unpadded and rickety.... More