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Woodcliff Hotel and Spa

4.0 of 5
199 Woodcliff Drive, Fairport, NY 14450
Hotel amenities
Woodcliff Hotel and Spa
Ranked #1 of 2 hotels in Fairport
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240 reviews from our community

Traveller rating
    97
    56
    36
    30
    21
See reviews for
Families
52
 
Couples
87
 
Solo
8
 
Business
58
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Fairport, NY
1 review
1 of 5 stars Reviewed 22 May 2013 NEW

We booked a block of rooms for my daughters wedding guests May 17-19, 2013. There are so many negative things that can be said that I have bullet point them. * Guest called made reservations and received a confirmation number. Over a week later, they called the guest back and said they sold their room and their confirmation is no... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 May 2013 NEW

I stayed here with my wife 5/17-5/19. First off, the hotel website make the facilities seem nice, so we chose to stay here. It is located at the end of a business park and I suspect it is a converted office building. The outside of the hotel looks dated and not attractive. The lobby is closed due to renovations, and... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
21 May 2013

Dear Valued Guest, Thank you for sharing your experience. I sincerely apologize that we were unable to meet your expectations of us. Your experience is certainly not typical, and I am sorry that our staff did not go above and beyond to make your stay enjoyable. We understand that renovations can have a negative impact on our guest's experience and... More

Washington, D.C.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 18 May 2013 NEW via mobile

My husband and I stayed 5/16-18. We have stayed here several times before and always had a great stay. This time was different. We received an email assuring us the rennovations had been complete. This was inaccurate as the lobby was right in the middle of construction. Our room had the most uncomfortable bed and terrible pillows. Shower made a... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
21 May 2013

Dear Valued Guest, Thank you for taking the time to share your experience. I truly apologize that we were unable to meet the expectations that you had for us. I regret that you were not given the accurate information concerning our renovations. I certainly understand how disheartening it is to walk in to the lobby and see construction in the... More

Henderson Harbor, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

I was traveling along with my husband on his business trip. The valet greeted us with a smile, even though it was pooring rain and he appeared soaking wet! All staff were cheery and accomodating. I am not crazy about kurig coffee with powder creamer so I went down to the lobby to find some coffee. They directed me to... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
11 May 2013

Dear Valued Guest, Thank you for sharing your experience. I am thrilled to hear that you enjoyed your stay with us and thank you for the kind comments in regards to our associates. Guest service is at the heart of everything we do here at Woodcliff, and I am glad to hear that we left such a warm impression on... More

Mendham
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 7 May 2013

We recently stayed at Woodcliff while visiting my Mother in Victor, New York. We always stay there, in fact. It's close by and comfortable. Even with the renovation going on in the lobby, in the restaurant and on the second and third floors! The staff--especially the bell staff-- is always friendly, helpful and courteous. Ask for a room on a... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
11 May 2013

Dear Valued Guest, Thank you so much for sharing your kind comments. I am so glad to hear that you have enjoyed your stays with us. We look forward to seeing you again soon! Kind Regards, Micki Despard More

Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 30 April 2013

This is a clean, nice and BASIC hotel. Other reviewers are writing things like "perfection" and "gorgeous," and I'd like to know how much they have traveled. This hotel is comparable to a Sheraton or a Hilton. Don't go expecting Bellagio, L'Auberge or even Canyon Ranch... Good points: Very clean hotel. Nice little golf course on premises. Nice little hiking... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
11 May 2013

Dear Valued Guest, Thank you for taking the time to share your experience. I sincerely apologize that you were unable to get a good night's sleep. We are currently undergoing renovations property wide which will address many of your concerns. I do hope that you will choose to visit us again and ask that you contact me directly if I... More

Middletown, New Jersey
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 30 April 2013

Huge spa and fitness center, clean rooms, updated, very friendly, would stay here again in a heart beat! Did I mention clean and friendly? They were undergoing a massive renovation, however there was no noise or inconvenience. My room was over the front entrance, and only annoying this was the smoking area was right outside my window and the fan... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
11 May 2013

Dear Valued Guest, Thank you for taking the time to share your kind comments and feedback. I am delighted to hear that you enjoyed your time with us and look forward to welcoming you back soon! Kind Regards, Micki Despard More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 April 2013 via mobile

This hotel is great. The valets are prompt and very pleasant. The hotel is conveniently located close to a mall and restaurants so there's plenty to do. Unfortunately I missed out on the views due to the weather as it rained the whole time I was there. I highly recommend this place.

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
13 April 2013

Dear Valued Guest, Thank you for taking the time to share your kind words. I am so glad to hear you enjoyed your stay with us. I hope that you are able to visit us again soon and see the wonderful views! Kind Regards, Micki Despard More

Portland, Oregon
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 11 April 2013

I stayed a total of 8 nights here over a two week stretch and found it to be a comfortable "home away from home". In the midst of a major renovation of the lobby and restaurant, the hotel managed to keep things functioning. The staff was friendly enough, but I seemed to be hauling my luggage in and out of... More

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Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
13 April 2013

Dear Valued Guest, Thank you for sharing your experience. I am glad to hear that you enjoyed your stay with us and the improvements made to our property. We are blessed to have gorgeous views and a spacious Health Club for our guests to enjoy. I apologize if our bellmen were not available to assist with your luggage and will... More

Pittsford, New York
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 8 April 2013

I have stayed at Woodcliff many times with overnight packages. Great neighborhood getaway. Spa packages are great. Enjoyed dinner at the restaurant. Last visit service seemed to go downhill when trying to arrange hotel to coincide with spa time. Issue was resolved after taking to management.

Was this review helpful? Yes
Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
13 April 2013

Dear Valued Guest, Thank you for your kind comments. I apologize for any lack of service in regards to your reservations. Please feel free to contact me directly if I can be of further assistance. We look forward to seeing you again soon! Kind Regards, Micki Despard More

 
 
Woodcliff Hotel and Spa
Enter dates 1 night 2 nights
 
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Additional Information about Woodcliff Hotel and Spa

Also Known As:
Woodcliff Hotel Fairport
Woodcliff Hotel
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
Address: 199 Woodcliff Drive, Fairport, NY 14450
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Fairport
Price Range: €€
Hotel Class:4 star (4*)
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Woodcliff Hotel and Spa
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