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Quality Inn

2.5 of 5
6611 Old Collamer Road South, East Syracuse, NY 13057 (Formerly Fairfield Inn)
Hotel amenities
Quality Inn
Ranked #12 of 15 hotels in East Syracuse
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110 reviews from our community

    Trip type
Traveller rating
    13
    40
    30
    16
    11
Date Rating
Rochester, New York
Top Contributor
426 reviews 426 reviews
25 hotel reviews
Reviews in 89 cities Reviews in 89 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 29 April 2013

I stayed in the Quality Inn when traveling on business, and found it to be acceptable, but far from luxurious. (I wouldn't expect luxury for the proce of a room here.) The bedding was clean, and the bathroom was also sufficient, I had a very hard time setting the temperature on the thermostat though, so getting the room to the... More

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See 3 more reviews by Larry W for East Syracuse
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 24 March 2013 via mobile

So I just stayed at this Quality Inn for a third time this year. I read some of the previous reviews and must say that I've never had a problem here. I always take a ground level smoking room and they are always very clean and stocked with plenty of towels and essential items such as shampoo. Yes, the carpets,... More

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Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 24 March 2013

Been staying here for the last few years whenever we are in Syracuse for shopping, sightseeing, or to just get away. For myself, the least amount of times that I have any concerns the better. Over the years there has been few concerns. Our last trip everything was as to the usual standerds, staff was friendly and talkative and the... More

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toronto
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 19 March 2013

Final stop before heading home on the road trip. This is the usual stop we make before the last leg, and the selection of hotel/motels here are aplenty. Of note though, a lot of the hotels here have changed nameplates and ownership. The properties are in the same place, but many of them are under different names now. The hotel... More

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towanda
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 March 2013

We were going to Turning Stone Casino (see review). Decided we would rather spend our money having fun so we booked this hotel. Can't beat the price, had a hot breakfast of waffles and sausage and hard boiled eggs. Room was clean and had the type of heater that can run all night on fan mode for us white noise... More

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JTome, General Manager at Quality Inn, responded to this review
13 March 2013

Thank you for taking the time to write a review. It's so nice to hear that you enjoyed your stay at Quality Inn. I hope that Lady Luck was on your side and you'll be heading to Turning Stone again soon! Please let me know if I can help with any future reservations. More

Ottawa, Canada
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 30 January 2013

I stayed here the same month that the inn received two blistering reviews from other guests. I should say that had I read these comments before booking. I would have chosen elsewhere. But I also commend the hotel management giving a detailed response and apology in each case; what is less commendable is that the responses basically seemed to be... More

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Regan W, Director of Sales at Quality Inn, responded to this review
8 February 2013

Thank you for your review, we appreciate your honest feedback. We are very pleased that your stay was to your satisfaction. We will be sure to look into the missing stopper in the washbasin, we will be mindful in our bathroom inspections to note and replace any that are missing. We pride ourselves on starting people’s mornings off with a... More

New York City, New York
1 review
4 of 5 stars Reviewed 29 January 2013

I was very pleased with my stay. The staff made me feel like was at home. The room was clean and quite. Just want I need after a long day at work. It was one of the best night of sleep i have gotten in a hotel in a long time. The Breakfast in the morning was great make your... More

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Regan W, Director of Sales at Quality Inn, responded to this review
8 February 2013

We are so delighted that you enjoyed your stay with us, thank you for letting us know! We hope you stay with us again the next time you are in Syracuse. More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 27 January 2013 via mobile

This "hotel" was the worst I have ever stayed at. The first room they gave us was a smoking room, which we clearly told them we didn't want, as we were traveling with two daughters. We had to switch rooms, which took an addional ten minute. At this time we had to wait in the cold with all of our... More

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JTome, General Manager at Quality Inn, responded to this review
28 January 2013

Please accept my sincere apologies for the issues you encountered during your stay at the Quality Inn East Syracuse. As I’m sure you are aware bed bugs are a hotel industry problem that knows no boundaries. Bed bugs are not associated with filth or social status, even though many people think they are. Although a limited occurrence, anytime a guest... More

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1 of 5 stars Reviewed 27 January 2013 via mobile

This motel is the worst. We found multiple bed bugs and when we told the front desk they did not seem the least bit surprised. I don't think they could have cared less. There us no way that this motel could be any worse.

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Regan W, Director of Sales at Quality Inn, responded to this review
6 February 2013

Thank you for letting us know there were issues with your stay. Please accept our deepest apologizes for your experience at our hotel. We are aware now of the issue that you faced and you have our word we are doing everything to correct the problem. If there is anything we can do for you, please do not hesitate to... More

1 review
4 of 5 stars Reviewed 23 January 2013 via mobile

My family and I stopped in Syracuse on our way to Albany from the Buffalo area. It was so convenient for the Quality Inn to be right off the thruway, especially since I'm not familiar with the area. We were able to check in quickly and headed straight to our room to find a recently updated and clean room! I... More

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JTome, General Manager at Quality Inn, responded to this review
28 January 2013

We are glad to hear that you enjoyed your visit to the Quality Inn! We would like to express our gratitude for your review. We do consider our hotel to be a good value option for all travelers, with clean, comfortable rooms and reasonable prices. We look forward to seeing you in the future! More

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Additional Information about Quality Inn

Also Known As:
Quality Hotel East Syracuse
Quality Hotel
Quality Inn East Syracuse
East Syracuse Quality Inn
Address: 6611 Old Collamer Road South, East Syracuse, NY 13057 (Formerly Fairfield Inn)
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 15 hotels in East Syracuse
Price Range:
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Quality Inn-East Syracuse, located directly off I-90, the New York State Thruway, at exit 35. We are minutes from local businesses as well great shopping and entertainment at DestiNY USA. Syracuse is also the home of the Carrier Dome, the Syracuse Orange, The Great New York State Fair, and a short drive to Turning Stone Casino, and Waterloo Premium Outlet Mall. ... more   less 
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Quality Inn
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