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Holiday Inn Express Buffalo Airport

2.5 of 5
131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
Ranked #10 of 17 hotels in Cheektowaga
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176 reviews from our community

    Trip type
Traveller rating
    43
    79
    37
    10
    7
Date Rating
Calgary, Canada
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

Two nights in this hotel and, if we have any choice, not again. The hotel itself is OK; the staff are competent and seem well-trained, but management is lacking. We could not get the phone to work, and the bathroom tap was leaking. On leaving the hotel in the morning, we notified the front desk. On returning that evening, nothing... More

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Toronto, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

Holiday inn (priority group hotels) has always been my choice in the past few years (19000 priority points so far) but this hotel was well been below par. Booked two nights stay with my family and promised never to return to this one. Checked in late and went to bed but the room was so hot because the air-conditioning was... More

Was this review helpful? Yes 1
Missoula, Montana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

As I pulled under the entryway to register, the hotel's shuttle bus, pulled up and blocked my access to the entrance. Additionally, I had to make my way through a haze of cigarette smoke, as there was a group of smokers outside the front entrance. Not the way I like to begin at any hotel. The breakfast is good and... More

Was this review helpful? Yes 1
Hamilton, Canada
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 8 May 2013

I have stayed here many times. It was always my first choice when staying over to catch a flight the next day. I was disappointed, The front desk staff were abrupt and unfriendly. The hotel needs badly updating. The room was clean, with a flat screen TV. The breakfast okay. The airport shuttle service, and parking is still great...and the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review
22 May 2013

Dear Cashmra, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

TORONTO
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 April 2013

It was that time of year, leading up to Christmas shopping in Buffalo. Had booked through Priceline, very good price. The property was great, close to the mall. The airport was practically next door. So if I do decide to take a flight next time, this would be the Holiday Inn. The rooms were clean. Nice and easy check in... More

Was this review helpful? Yes 2
Altoona, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 31 March 2013

Our room was beautiful, clean, and smelled very fresh and clean. While there, I observed staff mopping the stairwells, and even cleaning the elevators. During our first night there, we experienced the loud hockey families, but the hallways were quiet at a reasonable hour. The fitness room was well-appointed with good quality, working equipment, and the pool area appeared well-kept.... More

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Toronto
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 23 March 2013

My wife, I and our 2 kids checked in at the hotel for a weekend shopping excursion. Upon arriving we found the hotel to be very busy filled with what appeared to be many families attending some type of hockey tournament. This is when things went down hill. We packed in for our first nights rest... or so we thought.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review
16 April 2013

Dear BeachFam143, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Buffalo, New York
1 review
1 of 5 stars Reviewed 23 March 2013

Extremely noisy through night. Desk agent unconcerned. Smokers congregate at front door to drink and smoke until 3a.m. When complained, was told they "can't control what people do outside the building", which is absurd, as they are still on property. Several hotels in this area that would likely be much better.

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IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review
8 April 2013

Dear Jake M, Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope... More

Connecticut
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 of 5 stars Reviewed 21 March 2013

I'm a fan of Holiday Inn Express, but found this one to be a little less that what I usually get. The front desk staff was fine, average. The shuttle driver (is it Vince? Not sure) was very nice and helpful. The room was a little less sparking clean that I've had at other HIEs. The refrigerator could use a... More

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South Mississippi
Top Contributor
92 reviews 92 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 18 March 2013

I only stayed here one night. The room was very nice the staff was helpful, funny and friendly. Parking was plentiful. The only reason I did not give them 5 stars was when I received my receipt, there was a charge for parking. The charge was removed but it should have not been there in the first place. Visually check... More

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Additional Information about Holiday Inn Express Buffalo Airport

Also Known As:
Holiday Inn Express Buffalo Airport Hotel
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Region: United States > New York > Cheektowaga
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 17 hotels in Cheektowaga
Price Range: €€
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Buffalo Airport.The Holiday Inn Express Buffalo Airport offers an indoor pool, Jacuzzi, business center and fitness room. Start your day out right with our complimentary Express Start breakfast buffet featuring both hot and cold items and the world s best tasting cinnamon rolls.We are conveniently located across from the Buffalo Niagara International Airport and offer free 24-hour shuttle service to and from the airport and Park, Stay & Go packages.The Holiday Inn Express Buffalo Airport is only a fifteen minute ride to downtown Buffalo. Here you can experience some of the best spring and summer festivals including Allentown Art Festival , Taste of Buffalo and the Buffalo Chicken Wing Festival . Spend a day exploring Niagara Falls and Buffalo s Waterfront or take in a baseball game at Coca-Cola Field, home of the Buffalo Bisons or a Buffalo Bills game at Ralph Wilson Stadium.Bargains await you at the Eastern Hills Mall, the Walden Galleria, and the Prime Outlet Mall.We are the perfect hotel if you are coming to Buffalo on business. We are close to many local companies including Calspan, General Motors, Northrop Grumman, UPS and Prior Aviation.Our entire staff at the Holiday Inn Express Buffalo Airport awaits your arrival. ... more   less 
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Holiday Inn Express Buffalo Airport
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