I booked this room for the water park - as I imagine many people do. I am by no means a snob and thought I could deal with the sub par room ammenities in exchange for a few hours of joy from my kids. When we arrived the lobby STUNK - it smelled like a dirty bar. We went to... More

Towels were dirty !!! Sheets were dirty with stains !!!! Ten different kinds of bugs in room !!! Infested with spiders !!! No hot water in shower ... Turned on switch for lamp and power went out !!! HORRIBLE EXPERIENCE

Hotel room was dirty. Had someone elses dirty clothes on the floor, and some kind of bug that resembled an ant, except it jumped, in the room . The toilet also ran for at least 5 minutes after each flushing. I informed the office , he said that the maintenance man was not there. All he did was shake his... More

We stayed in Whites City and it was pleasantly surprised! We had read the reviews online and we were just too tired to drive 35-40 minutes to Carsbad NM. So we just stayed at White City. We were surprised! The Hamburgers we sooo good at the resturant and the people very friendly. The water park was nice for the kids,... More

After reading the horrible reviews, we decided that for one night we could tolerate any shortfalls. The office is across the street and only one man was on duty, but we had no problems with the room - at all. It was clean, large, and appeared newly redecorated. The lack of staff and attendants may probably be due to the... More

the only reason we stayed at this place was to see the carlsbad caverns...there was only one attendant at the hotel, non-existent room service and the worst part was the rooms they gave us were unmade!! had to go back and forth twice across the street to the receptionist's because he was alone and had to stay at his post... More

Terrible experience and Ripped off! Arrived too late for the cave and stopped here to stay the night. They were all to happy to take my money and send me off to a room in a hotel that was across the street. This hotel (across the street) looked abandoned and as we entered our room, it was freezing cold (about... More

I took my Girl Scout troop to Carlsbad this summer. We requested adjoining rooms and permission to have extra people in the room so we could all be in the two rooms together - that part was fine. The registration process took forever which was annoying with 9 ansty girls who just had a 3 hour drive, but we survived.... More

Where to start ! Location is superb, immediately outside Carlsbad Caverns. End of the good news. Read on, but stay away... We called ahead and asked about which of the two lodging options then on their website were best for us. I was told that one was totally booked for 12 months by an oil concern so we booked the... More