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Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5
2608 The American Road NW, Rio Rancho, NM 87124
Hotel amenities
Extended Stay America - Albuquerque - Rio Rancho
Ranked #1 of 6 hotels in Rio Rancho
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33 reviews from our community

    Trip type
Traveller rating
    18
    9
    3
    2
    1
Date Rating
McDavid
1 review
5 of 5 stars Reviewed 9 May 2013

We have stayed at Extended Stay properties in Michigan and Colorado and they do not compare to Rio Rancho New Mexico. Hotel staff from the front desk personnel to the maintenance staff have been extremely friendly, polite, and informative. Although the lobby area and hallways look a bit dated and could use some work, the room is very clean and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
13 May 2013

The staff and I read your review, and would like to thank you for writing such wonderful things about our staff and hotel. We are so sorry that our sister hotel was unable to accommodate you; however, we are so happy that we were able to! We would love to provide you with another comfortable stay in the future. More

NM
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 16 April 2013

Stayed here for a volleyball tournament in March. I had never stayed at Extended Stay and was unsure about staying there because the price was really low. We paid $39 for a king bed with pull out sofa and full kitchen. There was an outdoor pool but it was closed for the winter. We didnt try the breakfast since we... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
18 April 2013

Thank you for your review of our property. I am so thankful you chose to give our hotel a try! The king bed, pull out sofa and in-room kitchens are just some of the amenities we offer guests. We are so glad that you enjoyed having them available to you. Once more, thank you for posting your review. We look... More

Rio Rancho, New Mexico, United States
1 review
5 of 5 stars Reviewed 15 April 2013

We've stayed here for 2 months so far and are adding another month. The staff are all wonderful and we thank them for all their help and friendliness. We especially thank Thea for helping us stay another month at our low rate. The room was wonderful! It had a very comfortable new bed, a kitchenette and a marvelous handicap accessible... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
19 April 2013

My team and I appreciate you taking the time to write such a wonderful review. It is so great to hear that you are comfortable and that our handicap room is accomadating to your needs. We are so happy that you decided to extend your stay with us! Thank you again for posting your wonderful review. We do hope that... More

Albuquerque, New Mexico, United States
1 review
4 of 5 stars Reviewed 19 March 2013

I stayed here in Rio Rancho for 3 months. The only reason I can't give them an excellent score is because as we were going to check out one of the girls (who I love very much by the way) charged a months rent to my credit card without notifying me first. The credit card company would not return the... More

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vguerke, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
21 March 2013

I received a copy of your review, and wanted to thank you for such positive feedback. I'm so pleased to hear that our staff was accommodating and pleasant. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Rio Rancho
1 review
5 of 5 stars Reviewed 14 March 2013

Stayed here for allmost 3 months. The room and view were great. The staff were very good. Thea at the front desk and anna the housekeeper made me feel rite at home, and made me forget about my house and the frozen pipe that leaked water all over my house. My 2 cats were welcomed by the staff very warmley.... More

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vguerke, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
15 March 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Rural Valley
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 11 March 2013

Stayed here for 3 nights in March. There is no maid service during your stay, but you can trade in your towels any time you need clean ones. There's a nice view of Rio Rancho from the parking lot. Very reasonably priced. You have a small kitchen with full sized fridge, cooktop stove, microwave and small sink. The only problem... More

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vguerke, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
13 March 2013

It was very kind of you to take the time to post such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed 9 March 2013

The room was nice. The view of the mall and Sandia Mountains from the property was nice. The staff were incompetent and rude. There was a lack of communication among the staff that caused me and other guest to experience delays, billing issues and general embarrassment. They will charge your credit card without informing you. They don't talk to each... More

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Manager_11525, Owner at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
11 March 2013

Thank you for your recent review of your stay. I am sorry to hear that there was poor communication between our staff members and the Manager. As well, that we were not able to provide pet stations around the hotel for your convenience. To make sure a situation like yours does not happen again, I am holding a staff meeting... More

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 4 March 2013

My stay here has been so awesome nice staff great service .. I would recommend this place to friends and family!!!!!!!! :) I am always greeted by staff by my name when i come in the hotel.. ..Which makes me feel wanted and comfortable staying here .. Which is a plus in my opinion I think customer service is very... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
6 March 2013

Veronica - I would like to personally thank you for taking the time to write such wonderful things about your experience. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. Once again, I and the entire staff at our hotel... More

Indianapolis, Indiana, United States
1 review
5 of 5 stars Reviewed 25 February 2013

Excellent rate over the Christmas holiday. Rooms clean, with nice amenities - especially for the price - and very good service/staff. We did not use the cleaning service during our stay, so I can't comment on that. General decor, including carpets, in common areas is fairly old, but clean.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
5 March 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Rio Rancho, New Mexico
1 review
5 of 5 stars Reviewed 11 February 2013

Everything went perfect with the stay. The only improvement I recommend is that coffee on weekends stay out available until noon versus picked up at 9:30 am. This in itself made it where I had to leave the hotel versus just run downstairs and be able to relax better.

Was this review helpful? Yes
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review
13 February 2013

Thank you for taking the time to write a review of your stay. I am sorry to hear that you do not think our breakfast time is not sufficient enough. Company standard we all keep coffee out during the same business hours. Thank you again for providing us with your feedback. If you would like to discuss this further, please... More

Extended Stay America - Albuquerque - Rio Rancho Blvd.
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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
Address: 2608 The American Road NW, Rio Rancho, NM 87124
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Rio Rancho
Price Range:
Hotel Class:2 star (2*)
Reservation Options:
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