Thank you for the positive feedback on our facility. It sounds like we delivered a solid hospitality experience for your stay. I am glad to hear you enjoyed the in-room amenities. While it is nice to have a great restaurant onsite, our guests also have the option to relax in their suites and focus on spending time with their family... More

First off, I am glad you enjoyed your accommodation, the resort amenities and the views. Steele Hill offers a variety of spacious suites from charming rooms in the original inn building to modernized, spacious units with granite counter tops and spectacular views. Given a stretch of good weather, there are few places I would rather be than enjoying a nice... More

It is nice to have a review from a business traveler. It sounds like you were generally satisfied with your stay but that we did not exceed your expectations. I am glad to hear that you enjoyed the view and had some positive feedback on your accommodations and the restaurant experience. Looking down on the lakes is a great way... More

I am sorry to hear that you did not enjoy your stay with us. I reviewed your stay description with our desk manager and was able to personally inspect your suite and get the facts on the communication issue you mentioned. After inspecting the unit, I do feel your characterization of the unit’s condition is overly harsh and not representative... More

I am glad to hear our staff delivered a positive service experience during your stay. We have a team of dedicated, hard-working people that always put the guest first. We are investigating several solutions for the noise issues, particularly in the older buildings. These efforts include experimenting with sound proofing drywall and improved door sweeps. Our reservations department is also... More

Thank you for staying with us. We take guest feedback very seriously. It sounds like you generally had a good stay with us, but that there were some areas for improvement. I am glad to hear you appreciated the scenery. Steele Hill has one of the most unique settings for resorts in New Hampshire. In terms of the marketing images... More

First off, I am sorry to hear how things transpired. Unfortunately, we were put in a difficult situation with this exchange. Anyone unfamiliar with timeshare may find this explanation a bit complicated, but I would rather be thorough to show how we actually went out of our way to facilitate this reservation. This exchange reservation was originally booked at our... More

It is always nice to hear from a repeat guest. It sounds like your family has enjoyed some quality time with us over the years. Hopefully we can continue to be a part of your family memories for years to come. I will let the housekeeping manager know that they delivered at a high standard for your check-in. I am... More

It sounds like a great anniversary getaway at the Hill. I am happy to hear we were able to deliver an enjoyable experience for your first stay with us. Our staff does a great job putting the customer first and it is good to know that your interactions with the employees contributed to a positive hospitality experience during your visit.... More