I stayed during Xmas holidays and had no heat for two nights. The office closed early those nights because the chilly nights were Xmas eve & Xmas. After the first night they performed a repair but it did not last into the night. Owners refused to refund a portion of my room charges -- they insist on prepayment for your... More

I have stayed in this motel many times when I come to visit family in Bedford. It is a very convenient location, right near the Inside Scoop that serves breakfast sandwiches. I appreciate the free Wi-Fi, refrigerator and microwave. There is coffee available in the office. This trip I stayed for six nights and was very satisfied. I enjoy staying... More

A group of us stayed here for the NASCAR race. The owner wasn't overly friendly and also told my group we needed to go inside our rooms at 10:00pm Saturday night. Not a major deal, but I think she overreacted. I anticipated other race fans being there as well, but the others were clearly not race fans. The rooms were... More

This was terrible experience. We never met so rude staff anywhere, especially the owner. And they did actually defrauded us. They refused to return us the deposit 50$, beacuse we were "messy". On the question, if we should to clean something, answerd the owner yelling, that we should call a layer, if we want, that his staff is here not... More

My husband and I stayed at this motel on July 3 when we traveled to Merrimack to see my aunt who had just entered a hospice. The room smelled musty and dirty and when I pulled back the covers to go to bed, I was greeted by an old bloodstain on the sheet. However, seeing as it was already 3... More

I have worked in the hotel buisness for 5 years, & customer service for 12 Years, the normal "customer is always right" does NOT apply at this hotel. It's more like management is the ONLY one right. Problem cheking in at 11:30 at night, internet was having problems at the hotel, so I had papers faxed to me. (I was... More

I was staying in Manchester for the 2012 political campaign. Was staying at hotels near the airport, then the media took over all the in-town hotels. A local told me about Hill-Brook. What a find. The drive from the motel to downtown was actually easier than being on the south end of town near the airports - the roads are... More

I don't understand the bad reviews. We have stayed there almost every week since September. I live 3 hrs away and my sons live in Bedford, and have never experienced the bad things that others have commented on. We have always been treated respectfully. We will continue to stay here when we come into town. We too, would like a... More

Traveling as a family we appreciated the ability to get a frig in the room, but the owner was dismissive when we inquired about assistance in getting noisy neighbors to turn down their TV and then became downright rude. The location is good, right on route 101, and there's a grocery store and restaurants nearby. But we would not stay... More