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DoubleTree Hotel Springfield

3.5 of 5
2431 North Glenstone Ave., Springfield, MO 65803 (Formerly Hawthorn Park Hotel)
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DoubleTree Hotel Springfield
Ranked #7 of 49 hotels in Springfield
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222 reviews from our community

    Trip type
Traveller rating
    131
    64
    16
    7
    4
Date Rating
San Diego, California
Top Contributor
97 reviews 97 reviews
47 hotel reviews
Reviews in 58 cities Reviews in 58 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

This is a great Double Tree but it lost points because our room smelled of stale cigarette smoke, like you would expect in a casino hotel. We contacted the front desk right away for a new room but was told they were sold out for the night. They said they would come have someone come Febreeze the room but putting... More

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Stockton, United States
1 review
5 of 5 stars Reviewed 11 May 2013

Real nice hotel, very friendly staff, especially housekeeping! Breakfast is fantastic! The beds are great, the AC could work a little better though. The view from the 8th floor is great. The restaurant has real good food and a great atmosphere. Beware, the BBQ place in front of the hotel has horrible service!

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Review collected in partnership with DoubleTree by Hilton

GA,
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 10 May 2013

The building from the outside looks decent. The inside is worn out. Carpets in all areas are filthy. Lobby, stairs, hallways and rooms. Rooms are not maintained. Bathrooms are worn . Rooms smell terrible

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See 2 more reviews by paragkarania for Springfield
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review
13 May 2013

Thank you for your comments from your recent stay, I have shared them with our Team and addressed the issues you noted. I want to apologize for the issues you encountered, they are not typical of our Hotel and guest comments, we obviously have let you down. I do hope you will give us a second chance to be your... More

Oklahoma City
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 May 2013

We stayed here 1 night May 4-5th. The hotel was outstanding from beginning to end. Check-in: The check-in process for Hilton Honors members with a reservation is as good as it gets. We were welcomed with fresh baked cookies and handed our room keys. It does not get any better than that. Lobby: The lobby was very nice and upscale... More

Was this review helpful? Yes 1
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review
9 May 2013

Thank you for your comments from your recent stay, your kind comments are greatly appreciated. I noted the details of your comments and shared them with our Leadership Team and utilized your details to celebrate service success. Sincerely Brian Inman General Manager More

Cedar Hill, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 4 May 2013

We were greeted by a very friendly staff, and recieved the signature cookie that happened to to be cold, luke warm at best, and recieved our room keys. Looked for a luggage cart and found one (1) of two (2) in the entire hotel. Really, two carts for the entire hotel of how many rooms? Are you kidding me?! Anyway,... More

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Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review
5 May 2013

Thank you for your comments from your recent stay, we obviously let you down as noted. I want to apologize for the issues you encountered with the HVAC and room cleanliness and will share with our Team to see why this happened. I was glad our Guest Service Agent made it right at check-out and did not charge you for... More

Alton, Iceland
1 review
5 of 5 stars Reviewed 3 May 2013

A very clean and well kept hotel. There was some sort of event in the lobby which was rather loud, but had ended by 10 p.m. so it did not disturb my sleep but may have other guests. I have stayed here before and never had any issues, and the staff is always very pleasant and helpful.

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Review collected in partnership with DoubleTree by Hilton

kansas city, United States
1 review
5 of 5 stars Reviewed 2 May 2013

stays here are always nice. you can count on a trouble free clean place to stay and the cookie is awesome. has a nice restaurant and breakfast is good too. free internet is a nice amenity and works ok.

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Review collected in partnership with DoubleTree by Hilton

Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 30 April 2013 via mobile

We stayed at this hotel for one night on a business trip. Overall, hotel was nice, typical for a Hilton hotel. Clean, good service, nice rooms, above average toiletries. The room was 170 per night which is not what I would call a great value, considering we were in the middle of nowhere Mo. I did not really have a... More

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Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review
2 May 2013

Thank you for choosing the DoubleTree by Hilton for you business trip to the Springfield area. We work hard to provide our guests a special stay and enjoyed you comments regarding our breakfast restaurant, Gracie's and our attached Houlihan's restaurant. Sincerely Brian Inman General Manager More

Monroe, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 April 2013

Amid a strip of similar value hotels and franchise restaurants, The DoubleTree is by far the best. Has everything a simple road warrior needs. The staff is friendly on all levels, and not just the ones who have to be. Houlihan's attached to it is decent too.

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review
2 May 2013

Thank you for your kind comments, I will share them with our team. We strive to provide our guests the, "little things" that make their stay at the DoubleTree Springfield a special occasion. I look forward to your future visits to the Springfield area. Sincerely Brian Inman General Manager More

St. Louis
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 26 April 2013

Booked three nights for a business trip. Was greeted warmly and professionally by the front desk staff. Upgraded to a suite, which was greatly appreciated. After two less than stellar recent stays at Double Tree properties, this was a welcomed respite. The suite was well appointed (even included a trouser press which was useful). The bathroom was more than adequate,... More

Was this review helpful? Yes 1
See 3 more reviews by HHSmith for Springfield
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review
27 April 2013

Thank you for your great comments rearding your recent business trip to the Springfield area. We hope to be your home away from home and pride ourselves in offering an unique and entertaining experience you can't find in every Hotel. Sincerely Brian Inman General Manager More

 
 
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Additional Information about DoubleTree Hotel Springfield

Also Known As:
Springfield Doubletree
Address: 2431 North Glenstone Ave., Springfield, MO 65803 (Formerly Hawthorn Park Hotel)
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Springfield
#6 Business Hotels in Springfield
#10 Family Hotels in Springfield
Price Range:
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Spacious, well-appointed guest rooms surrounding a lush, 10-story atrium feature incredibly restful and luxurious Sweet Dreams beds, flat panel televisions, generous work surfaces, and complimentary high-speed internet access. Dine in-room, or enjoy freshly prepared American cuisine at our stylishly casual Houlihan's restaurant, serving lunch and dinner daily. In the Atrium, start your day right with a Doubletree Breakfast, and end it by unwinding with friends or colleagues over cocktails at the Lounge. Visit our 24-hour Pantry for your favorite late-night snack. Relax by our sparkling indoor-outdoor heated pool and indoor whirlpool. ... more   less 
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DoubleTree Hotel Springfield
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