Have only just got around to writing this reveiw from a stay end Nov last year, but had to do as found this hotel had such a great location and the service from all the staff was excellent. We had a room overlloking the ballpark but shame the season had just finished and as a Aussie really dont get baseball...
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The Hilton St. Louis at the Ballpark is our preferred hotel when we send our sports teams to compete in St. Louis. From the initial booking all the way through final billing, Senior Sales Manager Mark Wolfard and his staff make every step a breeze. The property is clean and well-maintained, and the customer service is simply outstanding. They make...
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Our visit was for a medical procedure at Washington University Medical Ctr. We received fantastic service from the minute we arrived to the day we departed. Parking valets,Front desk,maid service, bellman, and anyone else we came in contact with at the Hilton were very polite and friendly. Great recommendations to local restaurants nearby. It was refreshing to meet employees so...
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Thank you for the review. The amenities in this hotel are wonderful, however I believe that it is the people that make the difference. I am very happy to hear that the associates at this property influenced your stay in such a positive way. We look forward to you visiting again.
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We stayed at this hotel during the World Series, and our stay was incredible. Not only was it a picturesque view from our window but within walking distance (or cab if you choose) to several great bars, stores, and even a casino. The staff was very courteous and the 24 hrs. room service was great. Beautiful hotel and highly recommended.
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Thank you for your complimentary review on the property. The hotel has some great amenities and there are very nice amenities within the city that are walking distance. You were here during a special time during the World Series. It was a great atmosphere. And, the hotel was in the center of it all. Thank you for mentioning the wonderful...
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Our board held a meeting at this property for several reasons: proximity to downtown attractions and clients, meeting space and pricing. From our initial contact with the hotel, our staff was pleased with the politeness and quality service we received from the staff.
At check-in, we were warmly greeted, given solid directions to our room and assisted by the attentive...
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Thank you for taking the time to complete a Trip Advisor review. There are some great amenities in the hotel, but it is the associates that make the difference. I am so happy to hear that everyone on the staff that you encountered made a difference. We look forward to having you stay again this summer to enjoy a baseball...
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The room was not very clean. But we had a great view of the arch. The whole back wall was windows so you could see all the lights. The room size was very good.
We stayed in a corner room and it was connected to the room next door by a
double door the man next door must have been...
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Thank you for the review. You mentioned some great amenities of this hotel. The location is the best in the city. We are located between Busch Stadium and the Gateway Arch. Within the hotel we have not only a Starbucks, but a Yo My Goodness Yogurt shop, Imos Pizza, and our new 360 rooftop bar. I am sorry to hear...
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I was at this hotel as an exhibitor at a convention and I've never been treated so well. The moment we drove in, the Hilton's staff was attentive to our needs. They unloaded the vehicle promptly and delivered our materials to the exhibit area while we were taken with our luggage to our room. The onsite resaurant had good food,...
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Thank you for taking the time to share your recent experience with future travelers. As you mentioned the property has many alternatives to the sleeping rooms so we can fulfill the type of experience that you are looking for (views, connecting, quiet, etc.). The interactions that you had with our associates in the main theme I take from your review....
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A repeat stay had us on the 22nd floor with a great view of the Arch. Room size is modest, with the width taken almost entirely by 2 double beds and a side chair. Space in the bathroom is also limited with the door opening inward and almost touching the toilet. Decor and bedding are of the usual Hilton standard....
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Thank you for the Trip Advisor review. So many of the current comments and feedback is about our new additions such as 360 and Yo My Goodness. One of the best public areas in the hotel is the Market St. Bar and Bistro that does not get the attention that it deseves. It is a very comfortable area offering good...
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A friend and I stayed at this hotel for a few nights via a reservation I booked on Hotiwre.com. I honestly have to say that the time I spent at this property was the worst experience I have ever endured at any hotel.
Upon arrival everything seemed fine- all oif the employees and the property itself seemed nice. Immediately after...
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Thank you for taking the time to complete a Trip Advisor review. It sounds as if you had quite an experience. Please allow me to apologize for the issues that you faced. I would appreciate any additional information that you could share with me to research how this went so wrong such as the dates that you stayed and the...
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We recently completed our national convention at the Hilton by the Ballpark. The room rates and food & beverage rates were very competitive and below market rates for the St. Louis area. The sales team was easy to work with and very professional. The convention services team was top notch and provided our constituents with an outstanding experience. The entire...
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Thank you for the Trip Advisor review. This is a great location for business meetings. The meeting areas can handle very large conventions. And, on the other hand, smaller meetings are not overlooked. Our sales and operation staffs are prepared, detailed and guest service oriented. We look forward to hosting your group again in 2013, but hope to see you...
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