Just returned from a stay from 2/7 - 2/9/12. I've been coming to this hotel for the last 5 years or so every 6 months for a twice a year Convention (Value Merchandiser Show). The hotel is pretty "solid": clean. great bedding, and friendly helpful employees. Some changes that happened since Sheraton are not positive though. Quick tip: In concerns... More

My husband and I stayed here over New Year's Eve. The hotel is nice enough but very dated. Especially the fitness room; it's like a maze just trying to find it and then a disappointment once you do. It was unseasonably warm during our stay so we took advantage of the weather to walk around the Crown Center Complex. It... More

My wife and I stayed there over New Year's Eve due to the proximity to Union Station. We had booked a very low rate due to their renovation that was happening as a result of the changeover from being a Hyatt property. The room was nice, but not fancy. I suspect the upgrade will make it what it used to... More

Booked a room for $100 through Priceline. When we complained about the construction on the floor above us waking us up the front desk said there was nothing they could do about it since we booked through Priceline. I complained to Priceline - they called Rose and she said there wouldn't give a refund on the room. If you have... More

This hotel was one of the nicest looking ones my husband and I found online, and it had good reviews. We stayed here because we were attending the kc chiefs Monday night football game on Halloween. The town shuts down around 8 or 9 (not used to that being from Cali). our room was on the 32nd floor I believe,... More

This hotel is now a Sheraton - though I had stayed here about a year ago when it was a Hyatt. Not sure if there has been a recent change in management with the turnover of brands, or of it’s the same management and they know they're on the way out or what, but the service here is pretty bad.... More

Got a great price on Priceline and had great service at the front desk and room service. There were two to-go coffee cups, but no coffee maker in the room. In fact, although the room was clean and decent, it was void of the extra amenities you expect in a hotel like this. It looked like there hasn't been much... More

We stayed at the Hyatt (Now the Sheraton) Dec 16-19, 2012. I booked a King size bed and was informed Breakfast was included. Got there to find out we had a room with 2 beds, no coffee maker, no breakfast and was very disappointed. I am very selective in what I book. I'm assuming they are 4 star because of... More

Stayed one night had to pay $15 to park in the parking garage. If your paying $157 a night that should be free! We could of parked out in the street for free but being down town, no thanks! I had my kids with me. The rooms are no better then any other motel! The next day we went to... More