Great location near the plaza. We wanted to see the Christmas lights and this is not far from Crown Center either. The room was nice. The pools were very nice. Two different pools -and a very attractive pool setting. The service was outstanding. From the person at the front desk, the service man who fixed our television and the shuttle... More

It's usually hard to go wrong with an Embassy Suites. Sometimes you'll hit a property that has yet to be renovated, has older bath fixtures, tube TVs and slow internet, but i think Hilton is expediting the renovations. This property is in a good location, close to the 'Plaza' area of Kansas City. I'm not too familiar with the city... More

We checked in and had to use the shower. It plugged up and had standing water in it. We asked for a different room. The room we got was filled with pubic hair on the bathroom floor. It was very disappointing. Even though we used reward points, I am not sure we would stay here again. The front desk staff... More

A decent stay at this Embassy Suites. Room size is ample. Bathrooms are small, but have the essentials. I like that we can sleep a family of four relatively comfortably in separate rooms (kids on the pull-out). Beware: being across the street from a hospital, there are LOTS of ambulance sirens. The quality of the breakfast has deteriorated a bit... More

The Raphael was sold out during my recent visit to Kansas City and I had to find alternate accomodations. Unfortunately my choice and reservations were at the Embassy Suites located in the Plaza area (?) of Kansas City. I put the question mark there because this property is located BEYOND and behind the hospital and necessitates a shuttle trip in... More

We stayed at the Embassy Suites on the plaza Dec 17th and this Hotel advertises they are on the plaza. Don’t believe it they are not! They are 4 blocks from the Plaza. Their door staff is also very lacking as I was told by one of them. We got no more luggage carts and that I need to move... More

Older property that could stand an update. Don't be fooled by it's name...it's not on the Plaza. It's actually four hilly blocks from the Plaza. If you have to go to St. Lukes Hospital, it's very convenient. Staff was very helpful. No issues there. Breakfast buffet was limited but the guy working the grill could do a lot upon request.... More

Stayed here many times.. very comfortable, excellent hotel, but some trouble spots need to be addressed! Housekeeping: 3 consecutive days without towels is not acceptable. Restaurant: food great BUT the hotel is full every Thanksgiving week-end so bring in another chef and waitress...don't tell hotel guests wait time for a sandwich on Saturday night is 40-60 minutes because you only... More

No doubt about it. This hotel is dated. Even for an Embassy Suites --- and yes that is saying something! The is the opposite of the KC Airport Embassy Suites, which recently underwent a great makeover. This hotel is so worn out, it's takes away from your stay. Also, they advertise it as the "Plaza" ... but it is SEVERAL... More