If you are coming by cab it maybe ok... but 15 cars had their windows taken out this morning, and management could careless. He didnt even come outside to offer anything. We had to go in, they want you to sign something for their insurance, than shop vac your car ( we were told this rarely happens) It was the...
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Checked into my room, it left much to be desired, from hair, make-up and food left on the bedding from the previous guest, to no towels, and hair in the shower. So I called down to the front desk and Lauren answered, sincerely apologized and had somebody up within minutes to redo all of my bedding, bring towels and clean...
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This was seriously the WORST experience ever had at a hotel!!! My family (4 kids and husband) and i stayed for only 2 nights and the final charge was 436 freaking dollars!! They overcharged us!! To start off, the air conditioning was not working so the room was at least 90 degrees hot!! They brought us 1 fan that said...
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Thank you very much for taking the time to share your experiences here at the hotel. We aim to provide a safe, friendly and fun environment for families; unfortunately we did not meet your expectations and for that I am truly sorry.
I have spoken with department heads, managers and staff to address the challenges mentioned above to keep similar...
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Heat didn't work and it was 20 degrees outside; security latch missing on door; just ditry and needs overhaul; highway robbery for $200 a night; only plus was convenience to Arrowhead
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We thank you for taking the time to share the experience from your family’s stay.
Our team works diligently to ensure each of our rooms meets the high standards we enforce. I assure you the challenges you met with your room are by no means a representation of the norm at our hotel.
As you enjoyed the convenience of our...
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We stayed here for the Steelers-Chiefs game in the end of Nov and besides the elevator problem, we really lucked out. I was quite nervous after reading all the bad review. We ended up getting a suite on the 15th floor thanks to a friend that stays at Holiday Inn's quite often. So the elevator problem couldn't really be fixed...
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I am glad you got to enjoy one of our suites at the hotel. We have 5 beautiful suites at the hotel and they are great for guests who want to splurg a little on a larger room. Thanksgiving weekend at the hotel was extremely busy with the KU/MU and Chiefs/Steelers game being played at Arrowhead. The staff did an...
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I have stayed at this location numerous times for Chiefs/Royals games. It used to be an Adams Mark and definitely needed some work. Most of the rooms have been remodeled. Rooms that have been remodeled are great, the ones in the back by the water park, not so much. Parking is a nightmare on Chiefs games as they ask you...
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Thanks for staying with us for the Chiefs and Steelers Sunday night game. I was glad to read you have stayed at the hotel multiple times and have seen the improvements we have made at the hotel. I do apologize for the issues with the food service on Sunday night after the game. We had planned to be busy after...
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My husband, daughter and myself stayed here this past weekend with our best friends and their daughter....Where to start? Hotel staff was great. Very nice and helpful although I'm not sure that we were told the entire truth when choosing our room. We were put on the "old" side but we were told at check in that the rooms are...
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Thanks for sending your comments to trip advisor about your recent stay at the hotel and water park. I was glad to read you thought the staff was great and helpful. We do have a dedicated set of staff members who strive to take care of all of our guests. I am sorry to hear you had difficulty with the...
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My wife & I stayed here in November 2011, for a Chiefs game. Hotel is nice, clean & modern. Check in was quick & friendly. We didn't use the water park, so I can say how that was. We did have lunch at the restaurant by the lobby, and the service there wasn't the best. It was busy due the...
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I am glad you and your wife had a great stay at the hotel. We have the perfect location for a Kansas City Chiefs or Royals game. Our shuttle service to the stadium makes game day easy and convenient. Thanks for your comments and patronage of the hotel. We appreciate your business.
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My husband's job held a retreat here in October. Check in was quick and they even called to make sure the room was to our liking. A staff member brought a folder to our room that they forgot to give us at check in. I read reviews that the elevators would be slow so we asked for a room on...
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Thanks for sending comments about your recent stay at the the hotel to trip advisor. I was glad to read you and your family had a good time at the hotel and water resort. We are currently doing a modernization of the elevators to make them all run more efficient for our guests. Unfortunately during the construction work the wait...
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I must admit, when I realized there was a water park attached to the hotel, I was not entirely thrilled. I was here for a couple nights on business and was already beginning to wonder how much work would be accomplished with all kids and teenagers running around the hotel. For as big as the hotel is (at least 15...
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Thanks for sending your comments to Trip Advisor about your recent stay at the hotel. I was glad to read how responsive the desk staff was to your issues at the hotel. I have a very dedicated staff and they work really hard to try to make the hotel guests stay as best as it can be. I will look...
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69 Reviews
34 Reviews
