We purposely selected a hotel with a pool and hottub, and based upon area hotels, paid extra for it. We were very disappointed to find out that the pool and spa are open to the public. This is not on their website, not posted in the lobby and we weren't notified of this upon check-in.I believe that we should have... More

While visiting my Mom who is in Boutwells Crossing, Crossings provides a very convenient and affordable base-of-operations. Getting a little worn but is comfortable, good bed and good breakfast. During my most recent stay, the thermostat in my room was on the fritz so, even though I set it for 65 degrees, it was hot and had to turn off... More

First off we had 2 roos, right across the hall from each other, the first room the door key system broke and we nor the general manager could get in the room to retrieve our things, finally get into the room 3 hours later once the general manager found the hard key to open the door. We then get moved... More

My family came to town for a big celebration and the staff was wonderful and friendly. They helped us at every turn to help make our stay comfortable and memorable. The rooms were clean, pool and hot tub were great for the kids and saving money by having a great breakfast at the hotel was appreciated. The thing that pushes... More

We recently stayed here and the hotel staff and the hotel were very pleasant. My only complaint is that i booked a whirlpool suite online and when i went to check in the hotel had on there record that it was a regular suite. My suggestion is to call and double check. Or hopefully they get there website straitened out

The place was not as nice as the Grandstay in Faribault MN. They do not have an elevator. If you have back problems or problems carrying all your luggage up one flight of stairs request the first floor. The breakfast wasn't too bad. The room were very dated but clean. The staff was friendly and offered to carry our luggage... More

Was staying here on a business trip for two nights. The lobby area is very nice and comfortable, the hotel is clean, the pool area was well kept and clean, the rooms were clean and comfortable, the service at the front desk was very good. Overall the hotel is well kept and I had an enjoyable stay, I didn't try... More

My carpet in my room had several vomit stains on the carpet, wondering when the last time they shampooed the carpets as I had walked to checkout the following morning I found a housekeeper on her hands and knees scrubbing up vomit off of the carpet (disgusting that profit is better than protecting your employees, buy a carpet shampooer). I... More

First of all the gentleman at the front desk was very nice and helpful. However, after checking in and walking to our room, it was downhill from there. This hotel IS VERY OUTDATED...but not the price!! The hallway and room carpets were disgusting, and upon entering our room the door looked like it had been broke as the key slide... More