We recently traveled to Dallas, TX and stayed at on Embassy Suites. So when we decided to go to a Minnesota Wilds game for my sons birthday we were glad there was an Embassy Suited near by. Now comes our stay, one of the ladies checking us in did not have patience in dealing with check ins and answering the...
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Dear mtpork,
I appreciate you taking the time to post your comments regarding your latest stay with us. It disturbs me to hear this kind of feedback and I can assure you that I have brought your comments to the attention of the front desk staff.
Although we do have a parking lot, there are occassions where we do not...
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This is my favorite place to stay when traveling to St. Paul on business. Conveniently located off I-35. The restaurant located in the hotel has good food if you don't want to venture out. The restaurant staff is very accommodating to solo travelers. The big downside is the outdoor parking, especially in the winter.
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Dear SarahT209,
Thanks for posting your comments regarding your recent stay with the Embassy Suites Saint Paul-Downtown. We appreciate you selecting our hotel when you visit Saint Paul.
The feedback you have provided in regards to our restaurant staff is nice to hear and I will be passing your comments on to the food and beverage manager.
Thanks again for...
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Even though we live in St. Paul we stay at this hotel on special occasions and tell people asking where to stay in St. Paul to stay here. It is an awesome atmosphere and feels like St. Paul from days of old with the brick and iron railings. The pool is quite small and often overrun with youth but they...
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Dear Nerzie,
Thank you for posting such nice comments about the Embassy Suites Saint Paul-Downtown. We appreciate you taking the time to tell us what you think of our property. I am glad to hear that eventhough you live downtown, you look to us for your special occassions.
It is very nice to take in some of the palm trees...
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As a local, I've not needed to stay in a room here, have had guests stay. The hotel management has been engaged in the revitalization of downtown and great to work with. The happy hour can't be beat. The real ducks are fun, and the location is good.
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Dear kjhMN,
Thank you for taking the time to post such nice comments regarding our hotel and our involvement with the revitalization of downtown. We appreciate your kind words and continued support with our property.
Sincerely,
Steve Papacek
Director of Sales & Marketing
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I traveled from Chicago with my husband and 2 kids for Christmas. Reservation was for 2-double bed suite. We arrived Christmas morning. The woman at the desk was not happy - "Can I help you?" was all we got when we arrived. How about "Merry Christmas!". Oh well, she was working so I understood and tried to bring her some...
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Dear bruinvbmom,
I had a chance to read through your comments regarding your recent stay and let me start off by saying, that is not the typicall level of service our guests recieve here at the Embassy Suites Saint Paul. I have spoken to my director of operations regarding the staff encounters you had, as well as the condition of...
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Our first stay was in 2008 when my son began footabll at Macalester College! Great school, and great hotel! 4 years later, I still love this hotel! We stayed and never made the Manager's reception, but always mad the breakfast! Headiing back for the graduation! Great Hotel. Don' expect perfect rooms (they are older!) but room is good!
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Reviewed 31 October 2009
Dear wine4501,
Thank you for your continued loyalty to our hotel. We have a very good relationship with Macalester College and am happy to hear you love our hotel. When you head back for graduation, try and make some time to take advantage of our Manager's Reception. If you enjoy our cooked-to-order breakfast, you will really enjoy our evening reception....
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This is a typical Embassy Suites. The manager's reception is open bar for 2 hours, complete with chips and sauce, popcorn, and pretzels. The breakfast is omelets made to order, along with pancakes and hash browns, breads, pastries, cereal, fruit, yogurt, and juices. The staff was friendly. The rooms were clean. There is a $10 parking fee per day, with...
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Dear MinnesotaJoElle,
It is so nice to hear feedback like yours regarding stays at the Embassy Suites Saint Paul.
From the sounds of it, we fullfilled your expectations of your visit with us. We truley appreciate your business and look forward to serving you again in the future.
Thank you for taking the time to let us know how your...
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This is a beautiful hotel that seems to survive despite itself. We went there on a recent Sunday to get away for our belated Anniversary. My husband travels a lot and had been on the road during the actual anniversary day and finally we had a chance to run away for 1 night. I searched the whole week calling places...
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Dear marlae937,
Thank you for taking the time to give our hotel feedback regarding your stay. Your comments were very dissapointing to hear and can assure you that is not the standard level of service we offer at the Embassy Suites Saint Paul. Our team members have seen your response and action items have already been put in place to...
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We stayed at the hotel as a friend was having a party in one of the ballrooms, so I did not even research other hotels in the area or check TripAdvisor for reviews, it didn't matter, we wanted to stay where the party was. Check in staff was very pleasant and first impressions were good, the room was big and...
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Dear Minnes0taSue,
I would like to apologize for your recent visit at the Embassy Suites Saint Paul-Downtown. I can understand your frustration of not having hot water during a visit. I will tell you that I have had a discussion with our chief engineer and he assures me that he look into the situation so it does not happen for...
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Hotel staff is very attentive. I never walked into breakfast or the front door without a greeting!!! We recently had some health problems come up in the family which led to a stressful three night stay. I can't emphasize enough about how accommodating the GM and the rest of the staff was!!! The ducks in the lobby is such a...
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Dear Dudnpep,
It is very encouraging and nice to hear comments regarding our guests who stay with us. It appears that we took good care of you while you were here. We take great pride in the level of service we provide our guests and am glad to say it starts with myself and funnels down to every employee in...
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