Although there is much to recommend about this hotel, including a large pool and an adequate exercise room, it's not all that it pretends to be. Promotional material indicates that their free shuttle will take you anywhere you want to go, including to area theaters. That's no longer true, however. There is shuttle service to Mayo clinic and related hospitals,...
More
Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Soldiers Field Tower & Suites. I am saddened that we failed to give you the superior accommodations and consideration we want to give all of our guests. We discussed our shuttle policy at length a few months ago. We realized that many guests were waiting...
More
I stayed here when visiting friends. The rooms, although dated, where good value and of a good size. Basically a one bedroom suite with full kitchen. Mainly to be useful to visitors to the Mayo clinic.
The staff were helpful and friendly as I messed my plans around but they were flexible.
The attached restaurant served up good food and...
More
Thank you for sharing your experience. It is gratifying to see that our staff takes such good care of our guests. Since your review, we are in the process of replacing the carpet and updating the furnishings in our outer guest suites. We hope you will stay with us again. Please contact me, liz@soldiersfield.com, if you have any additional questions...
More
Stayed here with my husband and 2 kids for a wedding. The pictures are very misleading. We requested a 1 bedroom with 2 double beds with mini kitchen. When we checked in, they informed us the room would be in the building across the street- which is set up like a motel, hallways are outdoors, parked in front of your...
More
Thank you for your evaluation of your recent stay. The Best Western PLUS Soldiers Field Tower & Suites is a hotel comprised of a main tower and three outer buildings containing King, Queen, and Double Guest Suites. The Double Guest Suites are smaller rooms than our full size King and Queen Guest Suites and these rooms come with discounted rates....
More
I found myself headed to Rochester, MN for a medical conference and decided to save a few dollars by avoiding the $200 per night hotels that are immediately adjacent to the Mayo Clinic. I travel quite a bit and have stayed in Best Westerns many times before with no problems. I made the reservation through Expedia, which may have been...
More
Thank you for your review of BEST WESTERN PLUS Soldiers Field Tower & Suites. We understand that you booked your room through Expedia and your room type was not made clear upon your reservation. Please know that we have resolved that issue and appreciate your bringing it to our attention. We are very sorry for the misunderstanding. We are in...
More
Yes, the accommodations were "fine", but that doesn't warrant an 'excellent' rating in my books. We were put in the "suite", which is a pretty fancy title for a shabby apartment, because of the dog. The price was fair for what you got. We were told breakfast ended at 9am, but at 9:05 the whole room was totally cleared of...
More
Thank you for taking the time to let us know about your stay with us. Since your review, we have installed new carpet and are in the process of upgrading our outer guest suites. Regarding the breakfast hours, we have changed our tear down time to 9:15am to be certain we can accommodate those that arrive at the end of...
More
Our family stayed there as part of a block for a sporting event in a one bedroom suite + a murphy bed with kitchenette. It was perfect for our needs. It was very quiet. We could not hear anything next to or above us. The suite was in a building across the parking lot from the main building which was...
More
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your stay at our hotel. We consider dedicated and competent staff members like Nick one of our most valuable assets. He was very pleased that you acknowledged his efforts in accommodating your group. Since your stay with us, we have replaced the...
More
Fine, it's not the Hilton but we were not expecting it to be. We stayed in one of the outer smoking rooms for 3 nights, 3rd floor facing away from the hotel. Loved the room, used the kitchen, loved the privacy, it was spotless. Use the fan between the rooms, otherwise the bedroom gets too hot. We cranked it up...
More
We truly appreciate you taking the time to let us know about your recent visit to BEST WESTERN PLUS Soldiers Field and Twigs Tavern and Grille. Thank you for your positive reviews of BEST WESTERN PLUS Soldiers Field. They truly mean a lot to us. We are disappointed that we failed to give you outstanding service from our host at...
More
We travel extensively and spent 27 nights in various hotels in several states with only one bad experience.We came to Mayo for medical appointments which began at 7:30 am. We arrived late and were late going to bed after unpacking. The accomodations were older and somewhat shabby, but trouble began when we went to bed. Both my husband and I...
More
Thank you for taking the time to let us know about your stay with us. We are very sorry that we were unable to meet or exceed your expectations. We looked into the situation and honestly were very troubled and perplexed as to what may have caused the itching that you described. We are very unhappy with how your concerns...
More
Great place to stay for trip to Mayo for medical purposes. It provides its own shuttles directly to the doors of the facilities for which we never waited more than a few minutes. The parking was free and the free internet link worked great. We stayed in the one bedroom suite that actually has a door unlike some 'suites.' The...
More
Thank you for your time to review your visit to the BEST WESTERN PLUS Soldiers Field. Your comments on our performance were very generous and shall be passed on to all of our staff members. We are very pleased to hear of our employees going above and beyond making your visit enjoyable. It is always gratifying to know that our...
More
They are four blocks from the Mayo. That's their big selling point.
The front desk is harried and somewhat rude.
You should stay in the tower. But it will cost you more. And you won't know that unless you call the somewhat rude front desk to make your reservation.
More
Thank you for letting us know about your experience at our hotel. We are very unhappy with how you were treated by our front desk staff, and we have since hired a new front office manager, retrained, and restructured our staff to assure that this type of treatment of our guests will not happen again and is not acceptable. We...
More
87 Reviews
39 Reviews
