We stayed here for a wedding and the price was decent but it was a pre-arranged group rate. The lobby is nice and the drive way also. Front desk service was good. The rooms, however, left a lot to be desired. The rooms are so old and a bit strange in design. We stayed in a suite with 2 rooms...
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Thank you for your feedback and observations. We will be going through a renovation that does address the comments you noted. We have made good progress in the short term to address some of these outstanding issues. Now that the Light Rail construction has completed most of the groundwork, we are now left with the decking and surround plantings to...
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I stayed at this hotel for a three day business meeting. The staff is very pleasant, rooms are large and comfortable. The Select Comfort beds are fair. Several coworkers stayed in other rooms and we all had the same problem... unable to regulate the room temperature, it was either too hot or too cool.
The hotel gift shop has a...
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Thank you for reponding to Trip Advisor. The gift shop is looking to expand their beer offerings, perhaps picking up 2 to 3 more selections. I am sorry to hear that the temperature in your room was not comfortable. I will have my engineering staff look into your concern. Thanks for the kind comments about our staff. Hope to see...
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I stayed here for one night in January 2011. It was a quick and inexpensive ride from the Amtrak station, totally only around $10 cab fare. My check-in was swift, and the lobby is very comfortable. It felt a little bit dated, but was kept up nicely.
My room was comfortable, but looked a bit dated, too. It was very...
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Thank you for your comments to Trip Advisor and the insights you have shared with everyone. I am pleased to report that we will be updating our hotel and I am sure you will be pleased with the outcome. We hope to start construction by mid year and finish prior to December. I will pass on your service comments to...
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Had to spend a few nights here. I understand this was formerly a Radisson, new management etc.
There was some confusion upon check-in about what costs were covered by my company, but we got those straightened out pretty quickly and easily.
Hotel was busy that weekend due to college football game, and every need that I had was met with...
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We appreciate your response to Trip Advisor and the comments made. I will share your comments with my staff and continue our mission of customer care and service. We look forward to seeing you again in the near future.
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Might want to call ahead for directions from all the road construction. Applebee's connected to build so you don't have to go outside to eat. Older tv, no continental breakfast.Very nice lobby. Bed was great! Theraputic sleep comfort !
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Thank you for your review of our hotel. Our location affords the convenience of the Hospital as well as other U of M facilities. Please do know that our Light Rail Construction has lifted as of December 1, 2011. We are now fully accessible as to all roads leading to the hotel are now open. Also, we are planning an...
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I stayed here during a week long training course I was taking at the University of Minnesota. There were a few things I really didn't like about my room; First, you could hear too much of what was going on in the room next door. I'm not talking about yelling and shouting, I'm talking about regular conversations at a regular...
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Thank you for taking the time to respond to Trip Advisor. We are planning to renovate during the first quarter of 2012. The light rail construction has added our paved driveway back to our hotel, thus enabling easier entry and exit. Once this major metoplex project is complete, it will add an additional amenity to our hotel.
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I spent the weekend of my wedding here. I got married on Saturday October 1, 2011. I booked our room block almost 1 year in advance. The woman in the sales office seemed very annoyed by taking my calls and emails. I understand it must get annoying having to set up all these details, and I did have to change...
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Kari, thank you for your review on Trip Advisor. We as a management group have met about the response. I would like to speak to you personally if you wouldn't mind about your overall experience. Please do feel free to contact me via telephone or email at your earliest convenience.
Regards,
Beth Stone
Director of Sales
University Hotel Minneapolis
Direct:...
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I'm hoping the problems here are due to a change in management and will improve. I am a frequent business traveller and while I do appreciate the finer ammenities; I am just as comfortable staying in an older clean hotel with helpful service. For a former Raddisson, I truthfully had much higher expectations. Instead, the service at this hotel is...
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I apologize that your recent stay with us did not meet your expectations. Also, I want to thank you for taking the time to post this review. Knowing what we are doing great and what areas we have missed the mark, helps our team improve. As a management team, we have discussed your review and will take the opportunity to...
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I stay here for one night (actually, with about 15 hours) because of a meeting in UMN. Similar to other Radisson properties in US universities, it provides you an easy access to the campus.
The hotel room, especially the bathroom, is very nice. The staff here is also very friendly.
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Thank you for submitting a review to Trip Advisor. Our renovation plan has taken into consideration our TV's, amongst other items in the room that we will upgrade. We appreciate the 5 star rating given by you to our staff. Your comments will be shared with our team.
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We made the mistake of leaving the "do not disturb" sign out til noon and as a result we never did get service!
But they were nice to give me a late (2pm) checkout as my husband had a meeting til 4pm.
Had a very tasty appetizer (baked Brie) in the lounge.
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Yes, it is true that when the "do not distrub" sign is placed outside the door, we do respect your privacy. Next time, we hope to have the chance to service your room and meet your expectations. I am pleased to see that we were able to honor your late check out request. We strive to fullfill all our guest...
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59 Reviews
15 Reviews
86 Reviews
