Thanks for your comments. I am sorry to hear your breakfast experience was unsatisfactory but I am glad that you found our location close to the University convenient. I can confirm that we have finished the installation of flat screen TVs in all the guest rooms and are continuing to make subtle updates throughout the hotel. Your review helps us... More

Thank you for posting a review. I am sorry to hear that we did not meet your expectations on this visit. We sincerely apologize for any inconvenience this may have caused you. I have shared your feedback with the various department managers mentioned in your review. In addition, our General Manager would welcome your call if you would like to... More

Thank you for posting a review. Your thoughtful remarks are very helpful in allowing us to continue to deliver an excellent experience for our guests. We hope your travels bring you back soon. More

Thank you for your comments. I want to offer my apologies for your experience with us. It appears you faced two atypical situations during your stay. I have discussed your concerns with the appropriate departments and I can assure you that these issues won’t happen again. We have completed the installation of flat screen TVs and the engineering department has... More

Thank you for your candid comments. We take your concerns seriously and want to follow up. The behavior you report is certainly not the caring standard we strive to convey to our guests. While we hope our employee was having only an “off-night”, we will still use this as a training opportunity to make sure we are doing all we... More

Thank you for sharing your concerns. It grieves us to hear you had anything less than a wonderful experience and we understand the frustration guests can have working with a third party provider. We always urge our guests to book directly on the Holiday Inn website which always offers the guaranteed lowest publicly available rate, plus the ability to offer... More

Thank you for the great review. It gives us great pleasure to know that you had such a wonderful experience, both while at the hotel and afterwards. We are committed to excellence and always strive to serve our guests like they are family. Gary was happy to help you like he would a friend or family member. We certainly hope... More

Thank you for writing a review with so many kind words. We are delighted to hear that you thoroughly enjoyed your stay. We take great pride in exceeding expectations and I have shared your comments with our staff so they know their hard work is appreciated. If your travels bring you back to Minneapolis, we hope you will be our... More

Thank you very much for writing such a kind review. It was a pleasure to have your conference at our hotel and we are delighted to hear the planning and execution went smoothly for you. I have shared your comments with the hotel staff in recognition of their outstanding work. Please continue sharing your experience with anyone who might be... More