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BEST WESTERN Downtown Motel Hotel Reviews, Duluth

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BEST WESTERN Downtown Motel

131 West Second Street, Duluth, MN 55802
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BEST WESTERN Downtown Motel
20 traveller photos
Ranked #26 of 32 hotels in Duluth
3.0 of 5 stars 67 Reviews
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67 reviews from our community

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Date Rating
Grand Marais, Minnesota
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Convenience is its best asset.”
3 of 5 stars Reviewed 17 May 2013 NEW

This property is older, the rooms smaller, less in-room amenties but the convenience of being downtown, near canal park businesses and yet a fast drive up hill to the mall make it a good choice for the money. My double queen room very cramped, very glad I was traveling solo as more persons in the room would have been tricky... More

Was this review helpful? Yes
See 4 more reviews by PMA6642 for Duluth
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
18 May 2013

Thanks for staying with us and posting your comments. We are proud to provide excellent service and accommodations at a reasonable price and pleased to know you found us to be a good value. I hope you will let us serve you here again. More

Tipp City, Ohio
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“all ok”
4 of 5 stars Reviewed 15 May 2013

This slightly older motel had very clean and nice rooms.The desk people were very nice and capable.There is no elevator and the place is built on a hill with plenty of stairs so get a ground floor room if stairs are a problem. There are some places to eat within a few blocks. The nieghborhood seems OK. The breakfast was... More

Was this review helpful? Yes
See 2 more reviews by bdogolddave for Duluth
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
16 May 2013

Thank you taking the time to write and submit your comments regarding your stay at the Best Western Downtown Duluth. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I'm glad you were happy with the accommodations and service we provided and hope you will let us server you here again. More

Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Terrible motel relative to others around”
1 of 5 stars Reviewed 7 May 2013

A really rundown motel. The room heaters are unbelievebly loud and run off and on all night. Didn't appear to be cleaned recently. The staff definitely didn't want to be there and was rather unhelpful. There are other places in the area close to Canal Park that are just $10 bucks or so more a night and would be incredibly... More

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See 9 more reviews by rugbybry for Duluth
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
8 May 2013

Thank you for staying with us and sharing your comments. I am sorry that you received poor service from members of our team and offer my sincere apologies. We take great pride in our staff and apologize that their experience didn't reflect our dedication to providing excellent guest service. Our goal is to provide exceptional service on every occasion, and... More

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“Not worth a penny”
1 of 5 stars Reviewed 5 May 2013

No hot water. Noisy heating unit. No parking, room was very small hardly any room to walk around the bed. I let the water run 10 min and it still didn't get hot. Spend the extra money for better lodging people. This place should have been torn down years ago. Good place for party teenagers.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
6 May 2013

Thank you for posting your review regarding your experience with our hotel. We greatly appreciate you taking the time to bring your experience to our attention and apologize for the discomfort and inconvenience the hotel conditions have caused you. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback... More

Minneapolis
Top Contributor
80 reviews 80 reviews
77 hotel reviews
Reviews in 72 cities Reviews in 72 cities
105 helpful votes 105 helpful votes
“What was I thinking, Duluth in January?”
3 of 5 stars Reviewed 3 May 2013

Downtown Duluth is an interesting place when outside of Canal Park area. It is gritty, and I use the term as a positive. This is not Canal Park lodging, pricing is lower but not cheap. There are are variety of places to eat in walking distance. Keep in mind that the city, outside of Canal Park and Park Point, is... More

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KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
5 May 2013

Thank you for taking the time to write and submit a review of our hotel. I am very sorry to learn of your discomfort during your stay and especially concerned that you encountered problems related to your heating unit. Our maintenance team will make the necessary repairs so this does not recur. It is our goal to provide our guests... More

Thunder Bay, Canada
1 review
“I would never go back”
2 of 5 stars Reviewed 25 April 2013

You have to be kidding. It is an old broken down motel with even the room doors opening to the outside. I thought I was lost in the 60's. The heater was noisy and hardly kept up. The decor was outdated. The walk to the ice machine was scary. Time to tear the old place down as it is not... More

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KJacobsVPZMC, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
27 April 2013

Thank you for taking the time to make me aware of the disappointment you had during your recent stay with us. I apologize for the inconvenience you encountered due to the conditions of the hotel. We make every effort to provide each guest with a quiet and comfortable stay, and appreciate your feedback. I hope you will consider giving us... More

1 review
“Great staff, great place.”
4 of 5 stars Reviewed 24 April 2013 via mobile

My wife and I stayed for two nights back in February. Our room was ok. Standard, clean, what we expected. The staff on the other hand was great. Female manager came to our room and fixed our closet door and the brought us a refrigerator. It was later in the day so we expected that we would have to wait... More

Was this review helpful? Yes
KJacobsVPZMC, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
27 April 2013

Thank you very much for your positive review about our hotel. We are pleased to know that you were happy with your room and the service you received during your stay. It is always our gratifying to receive guest feedback especially when it is as positive as yours. We look forward to and welcome the opportunity to serve you again... More

Duluth, Minnesota, Usa
1 review
“Great Service”
5 of 5 stars Reviewed 22 April 2013

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Review collected in partnership with Best Western

KJacobsVPZMC, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
24 April 2013

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Minneapolis, Minnesota
Top Contributor
75 reviews 75 reviews
6 hotel reviews
Reviews in 30 cities Reviews in 30 cities
10 helpful votes 10 helpful votes
“Pleasantly Surprised - Great Place to Sleep”
4 of 5 stars Reviewed 17 March 2013

Picked this place because it was only a few blocks from the Starbucks and $50 less than others in the area. We weren't looking to enjoy the stay--just looking for a place to sleep while visiting family. As others mentioned, the curb appeal is lacking. However, we stayed in a King room, and for $69 plus tax, we were pleasantly... More

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See 2 more reviews by MrsDrO2U for Duluth
KJacobsVPZMC, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
28 March 2013

Thank you very much for your recent stay and nice review. I'm glad you were happy with the room and service we provide, and that you found us to be a good value. I hope you will let us serve you here again soon. More

Motley
1 review
1 helpful vote 1 helpful vote
“Decent Place to Stay”
3 of 5 stars Reviewed 13 March 2013

This was an older Motel which upon pulling in I had some initial reservations. The downtown area of Duluth has gotten so much more rough than it was years ago. The rooms were dated but clean which is important. The staff 'did their job' nothing more or less. They were not rude but not very friendly either. Breakfast was limited... More

Was this review helpful? Yes 1

Review collected in partnership with Best Western

KJacobsVPZMC, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review
15 March 2013

Thanks for taking the time to make your very first TA review about your recent stay with us. I'm sorry you were unhappy with the service you received, and hope you will accept my sincere apologies. I will use you review in discussions and training to improve our operation, and I hope you will let us know how we are... More

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Additional Information about BEST WESTERN Downtown Motel

Also Known As:
Best Western Downtown Hotel Duluth
Duluth Best Western
Best Western Duluth
Address: 131 West Second Street, Duluth, MN 55802
Phone Number:
Region: United States > Minnesota > Duluth
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed
Hotel Style:
Ranked #26 of 32 hotels in Duluth
Price Range: €
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BEST WESTERN Downtown Motel
131 West Second Street
Duluth, MN 55802
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