I was placed here by an airline after a cancelled flight. The rooms were very nice, and there was a line of staff waiting to check in the many people from my flight that were arriving late at night. The staff was very helpful, and they were even shuttling us back to the airport in the morning in their personal...
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I've been coming to Edgewater twice a year since 2010. So I've been here now about 5 times. My kids and I always have a good time here. I've always stayed in the hotel where the waterpark is located. The rooms have always been clean and nice. My first experience was on my birthday. I came up there with a...
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We have stayed at the Edgewater numerous times. We have always had a good experience and the kids love it. You get what you pay for as far as rooms go. We have always stayed in the part of the hotel closest to the waterpark. They have always been nice, clean rooms. The rooms we have stayed in are up...
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Thank you for your many visits, and for taking the time to write and post your comments. I'm glad you and your family are happy with your decision to stay here and look forward to our next opportunity to be of service to you.
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I will say that the staff and service was very good. The waterpark is just ok. The area of hotel we stayed at was through the skywalk. This entire building is way, way overdue for updating. If you like 70's hotel style along with leaky door seals, peeling paint, water stains on the ceiling, ripped carpet, kids running up and...
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I'm sorry you were so disappointed with your recent stay here. Thank you for taking the time to share your comments. If you would like to discuss this further, please feel free to contact me via kenjacobs@zmchotels.com.
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I absolutely hate this place ..I got a room with a pull out couch and the bed was hard and leaned in.everything is over priced.I was in the waterpark and they had to close the waterpark and pools for at least 3 hours.elevator are too too too slow also.another night they closed the hot tub twice in one day.I was...
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I'm sorry you were so unhappy with your recent visit. While some waterparks are not open at all midweek during the off season, here at the Edge, we are open limited hours during the week this time of year - 8am-Noon and 4pm-8pm, Monday-Thursday. Guest safety is very important to us and we do everything we can to make sure...
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We stayed at The Edge this past weekend in hopes of having some fun family time. Unfortunately we couldn't utilize the water park like we had hoped because my kids couldn't breathe in there. We tried a few different times but they all were coughing. I'm not sure if they just added the chlorine that day or if it is...
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I'm very sorry you were not able to enjoy our waterpark during your recent visit. There is a long, detailed, scientific reason for the chlorine smell, which I will gladly share with you if you contact me directly at kenjacobs@zmchotels.com. The short answer is that when the waterpark is busy and has a lot of activity, it sometimes takes a...
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My family has stayed in this hotel several times. It is acceptable, but not a great experience. Its location is the best feature. Check-In usually has a long line, and in our experience rooms are frequently not ready on time. The balconies have a great view of Lake Superior, but are dirty and every one has had cigarette butts on...
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Thank you for your many visits, and I'm sorry you haven't been happy with your choice to stay with us recently. We are continually making improvements to our check in process and will share your comments with our desk and housekeeping departments, so that we stay focused on what our guests are experiencing. We do offer a complimentary shuttle service...
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We have stayed at The Edge a few times and love it! The staff is always very courteous and helpful. There are always activities in or around the resort and of course we love the Waterpark. I would recommend anyone wanting a family friendly getaway (for all ages), at a reasonable price to try The Edge, we've never been disappointed!
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Thanks for your loyalty and nice review. I'm glad you are always happy with the service and accommodations we provide you and your family. I hope we can continue to exceed your expectations on future visits.
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We had a fun family friendly weekend at the Edgewater Resort and Waterpark. The staff was excellent! We stayed in a suite, facing the Lake, that offered 2 rooms with 2 bathrooms - very comfortable with loads of space to spread out.
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Thanks for choosing to stay with us and for taking the time to write and post your comments. I'm glad you were happy with your room, and the view can't be beat, regardless of the weather. We look foward to serving you again on your next visit.
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We had an relatively minor accident in the water park area, where my daughter cut her toe on a sharp swinging door they had. At first I was very upset because the employee that caused the accident (by accident of coarse) had a very unprofessional lack of concern. Also upset because because shortly upon our arrival, our water park playing...
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I am so sorry for your daughter's injury, and appreciate you sharing your experience here. I'm glad our team was able to exceed your expectations upon notification of this incident. We look forward to the next opportunity you give us to serve you here.
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191 Reviews
