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All 26 Romulus hotels

BEST WESTERN Gateway International Hotel

3.0 of 5
9191 Wickham Road, Romulus, MI 48174-1904
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Ranked #21 of 26 hotels in Romulus
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145 reviews from our community

    Trip type
Traveller rating
    10
    28
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Date Rating
Cookeville
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 10 June 2013

My family went to the BW Gateway in Romulus, MI. We were very happy. Everything was clean, and the staff was very helpful and polite. There were so many amenties, we did not have enough time to enjoy them. The ambiance was fantastic. My sisters came to visit me for my birthday, and loved the setting. They had live trees... More

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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 June 2013

We missed our flight home. Delta gave us a voucher for this hotel. Not a full voucher but a $60 voucher. The hotel cost $129.00 a night according to the receptionist. We had been traveling for 25 hours with two newly adopted daughters. The hotel room was so dirty that we couldn't even let our daughters take a bath. Floors... More

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
4 June 2013

Thank you for providing management with this feedback regarding your recent stay. On behalf of our entire team, please accept our sincere apologizes for the experience that you had. This is not the typical experience our guests have. I have been unable to locate any staff documentation regarding your guest room. I welcome the opportunity to resolve this issue and... More

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Northville, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 31 May 2013

I have stayed at this hotel on several occasions. All of the staff I have met are very pleasant. The hotel itself is a bit dated but the public courtyard area is very nice. Rooms could use a bit of a refurbishing but the option of "poolside" is a plus.There are 2 significant drawbacks. The hotel uses a contracted company... More

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
4 June 2013

Thank you for taking the time to provide us with your review. As you may have noticed, we are in the process of many new and exciting property updates that are scheduled to continue throughout the summer. We look forward to your return in the future for you to see all the new things we have to offer. More

Miami, Florida
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 30 May 2013

This hotel was more interesting and fun than I expected flying into Detroit.. For a value place with easy transport to the airport and nice service, it might even be a four-star (for a commuter moderate priced hotel). I would certainly plan to use it again if I was commuting in and out of Detroit. There is a large waterfall,... More

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
4 June 2013

Thank you for providing us with your feedback on our property. We also would like to apologize if you had any confusion over our breakfast, as it is complimentary to all of our hotel guests. We look forward to seeing you again in the future. More

sparta, nj
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 17 May 2013

This is not a destination hotel but okay for a night. Delay on originating flight resulted in a missed flight in Detroit - and a stayover. There is a free shuttle from the airport but it is not marked Best Western. You would need to ask the drivers of unmarked shuttles. This shuttle is contracted by Best Western - the... More

Was this review helpful? Yes 1
Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
4 June 2013

Thank you for taking the time to review our hotel. We apologize for any confusion with our shuttle service and can be assured that the staff has been redirected on properly informing our guests. We look forward to another opportunity to service your hospitality needs. More

Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 15 May 2013 via mobile

Was a very great hotel very clean in every way.Hotel staff very nice all aspects room very clean breakfast nice good selection.Parking very nice right outside of room but had to go though hallway to get to rooms.

Was this review helpful? Yes
Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
17 May 2013

Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us and we look forward to serving your hotel needs in the future. More

San Francisco, California, Usa
1 review
4 of 5 stars Reviewed 11 May 2013

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Review collected in partnership with Best Western

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
13 May 2013

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London, Ontario, Canada
1 review
3 of 5 stars Reviewed 8 May 2013

We chose the hotel for a park/fly package. The front desk staff was a little tired when we got there. Not rude, but not the most pleasant reception we have ever had. The staff on our return to pick up the car were great! We were told to call the hotel when we returned so they could get the car.... More

Review collected in partnership with Best Western

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
9 May 2013

Dear Chris, Thank you for taking the time to review our hotel. We appreciate your feedback. We apologize if it was not clear that the pick up phone call could be made from the courtsey phones located at the baggage area. I will be sure to redirect our staff to be clear on the information guests are receiving. We will... More

New York City, New York, Usa
1 review
2 of 5 stars Reviewed 27 April 2013

I stayed at about a dozen Best Westerns last year, there was some variance as to the standards of each, but over all ok. I had a night to spent at Detroit airport before flying back out of town, I stayed at the BEST WESTERN Gateway International Hotel, it was by far the worse BEST WESTERN that i have stayed... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
6 May 2013

Thank you for taking the time to provide your review. We are sorry that you were not happy with your stay. We are currently in the process of some exciting new changes not only in the guest rooms, but in our public areas as well. We hope that you will give us another opportunity to serve your hospitality needs. More

Romeo, Michigan, Usa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 April 2013

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
6 May 2013

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Additional Information about BEST WESTERN Gateway International Hotel

Address: 9191 Wickham Road, Romulus, MI 48174-1904
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 26 hotels in Romulus
Price Range:
Hotel Class:3 star (3*)
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