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Extended Stay America - Detroit - Madison Heights

2.5 of 5
32690 Stephenson Highway, Madison Heights, MI 48071
Hotel amenities
Extended Stay America - Detroit - Madison Heights
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29 reviews from our community

    Trip type
Traveller rating
    13
    4
    3
    6
    3
Date Rating
Madison Heights, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 26 March 2013

I moved in on March 10, 2013 and my first impression was not bad about how my room looks. However, the internet over here is very very very slow and expensive. The give you 2mbps of download for $15 a week or $30 per month. It is very very very expansive even in my native country is much cheaper. I... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review
16 April 2013

Thank you for taking the time to write a review of your stay. We appreciate your kind comments about the room; however, we do apologize that the wireless internet did not meet your needs. In response to your feedback, I am working with our wireless provider to ensure all our equipment is functioning at its highest capacity. We continually work... More

Detroit, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 13 March 2013

I just spent 16 days here. My first impression of the clientele was "oh this is where FEMA sends disaster survivors." But my review is on the hotel, not the people. The carpet was very old and damaged. By the bed it looks like someone had a problem keeping their cigarette in their hand while sleeping. I accidentally spilled a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review
16 April 2013

I appreciate you taking the time to write a review of your experience with us. The situations you described regarding the conditon of your room, the quality of housekeeping service you received and overall smoking issues, is truly regrettable. Please accept my most sincere apologies. I have reviewed your comments with the staff, and we are beginning a thorough and... More

Wisconsin, United States
1 review
1 of 5 stars Reviewed 7 February 2013

I stayed at this hotel for 3 nights due to a family death. I would not advise anyone who has a weak stomach to do so. I kept finding boogers smeared on the walls (at least 5) and other people's head and pubic hairs kept on showing up on my clothes and other items. Even though I kept my toothbrush... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review
14 February 2013

I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is going to make sure that all walls and underneath beds have special attention given to them. I am grateful for the... More

Detroit, MI
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 10 January 2013

Of all the hotels in the area, Extended Stay had the best price. Rooms with full kitchens. I also considered staying at the Days Inn only because of the indoor pool but there were too many negative review for that hotel. This was my second time staying at this Extended Stay, so I would recommend it. The only problems were... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review
12 January 2013

Thank you for taking the time to share your experience with us. We appreciate your repeat business. I want to apologize for the temporary power outage and the issues with our ESPN channel. I know both of those were frustrating and inconvenient. Thank you for bringing them to our attention. We are happy to have you as our guest and... More

Apopka, Florida
1 review
5 of 5 stars Reviewed 6 January 2013

We stayed at this Hotel for a little over 2 months and felt right at home. The staff was always friendly and helpful, the hotel itself was clean and safe. We had absolutely no problems at all!! The location was close to the mall, restaurants,movie theater, expressways, downtown Detroit and so much more, this made our stay very convenient to... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review
7 January 2013

Thank you for your review. I am delighted to hear you enjoyed your stay with us and felt right at home. This means we are delivering on our committment to provide exceptional guest service. I appreciate you sharing your experience with us. Thank you again for your business. More

Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed 30 November 2012

Words can not express how at home I felt at this remarkably attentive establishment. The overall environment was mediocre at best but the kind and caring staff more than made up for the out of date decor. Traveling for a mini vacation with my elderly and severely disable grandmother, Brittany, a wonderfully kind and smart woman eagerly helped not only... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review
3 December 2012

I wanted to take the time to personally respond to your recent review. It is very rewarding to read your feedback regarding our staff. We work very hard to provide exceptional guest experiences and it sounds like we did just that for you and your grandmother. We greatly appreciate you choosing our hotel in Madison Heights. Thank you again for... More

Cincinnati
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed 26 November 2012

We stayed at the Madison Heights location while visiting family over Thanksgiving. The hotel is worn, but for $55/night it was fine. The bed was small but comfortable. The furniture was very dated and had many knicks and scratches. The hotel staff was very nice and I was surprised they had breakfast items in the lobby in the morning -... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review
27 November 2012

Thank you for your review. I appreciate you sharing the experience of your stay with us. I want to apologize for the noise issues you experienced. I completely understand the frustration of the elevator noise each time it opens. When you return to our hotel, please request a room away from the elevator and we will do all we can... More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 12 November 2012

I really enjoyed my recent stay at the hotel!! I was in visiting family and decided to stay here because my last stay was so good and of course I expected it to be the same, but boy was I wrong I was really blown away this time the hotel has had some updates and the manager WOW that lady... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review
16 November 2012

Thank you for taking the time to share your thoughts with us. I am so happy to hear you enjoyed your stay with us. It's great to hear you speak of our recent changes; I am glad you liked them! We do hope to see you when you are back in our area. Thank you again! More

Madison Heights, Michigan
1 review
5 of 5 stars Reviewed 11 November 2012

The manager Yvette Thomas and the entire staff at the Madison Heights location truly know the meaning of hospitality. Although the hotel itself is in the process of renovations, the staff more than makes up any short comings. Their service ethics is far beyond any I have experienced, even in the finest 5-star hotels around the country. I highly recommend... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review
12 November 2012

Thank you very much for your review. We strive to provide exceptional guest service to all of our guests so it is very rewarding to hear you comment so positively about the hotel staff. Thank you for sharing your feedback with us. We appreciate your business and do hope to have you back with us the next time you are... More

Troy, Michigan
1 review
5 of 5 stars Reviewed 9 November 2012

Recently my wife and myself had to get our kitchen remodeled which turned into a total nightmare!!! The job was suppose to take a week, but turned into almost a month project. After having no home cooked meals for over a week. My wife and myself decided to give Extended stay a first time chance, seeing that they did have... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review
12 November 2012

Thank you for your review. I'm sorry to hear about the delay in your kitchen remodeling. I hope it all worked out well. I am very happy to hear our fully equipped kitchens met your needs so perfectly. Thank you for choosing our hotel in Madison Heights. We appreciate your feedback. More

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Additional Information about Extended Stay America - Detroit - Madison Heights

Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay
Address: 32690 Stephenson Highway, Madison Heights, MI 48071
Region: United States > Michigan > Madison Heights
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Madison Heights
Price Range:
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Detroit - Madison Heights
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