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All 22 Lansing hotels »

Residence Inn Lansing West

3.0 of 5
922 Delta Commerce Drive, Lansing, MI 48917
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Ranked #11 of 22 hotels in Lansing
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    21
    9
    9
    5
    0
Date Rating
OnTheRoadAgain95
Traverse City, Michigan
Senior Reviewer
8 reviews
3 helpful votes
3 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I stay in Lansing a few times a year for business and love having a room with a frig. Even if I don't cook I like to have my own healthy snacks, etc. This Residence Inn is a bit older and not up to par with other RI's that I've stayed at but it is not bad. The most important... More

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mrolfes
Atlanta
Top Contributor
73 reviews
166 helpful votes
3 of 5 stars Reviewed 3 December 2011
1
person found this review helpful

This place really needs to be renovated, as stated by others. I am very glad I read the other reviews and knew what we were getting into before we arrived. Otherwise I would have been scared. Saying that the rooms are kept as clean as possible considering that everything is worn out. The bedding was newish and fine. The price... More

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Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
14 December 2011

Thank you for providing us with your feedback and your kind words about our amenities and staff! I apologize you had a negative experience regarding the conditions of our rooms. Guest satisfaction is our main priority and we are always looking for ways to improve. As you know, we have our full renovation set on the books for early February... More

maltasr
San Diego, California
Senior Contributor
26 reviews
20 helpful votes
2 of 5 stars Reviewed 29 November 2011

Even though the hotel shows well from the exterior, there are a myriad of problems with the interior. Cracked bathroom tiles, squeaky doors. worn out and dirty furnishings - a collection of problems one does not wish to deal with during vacation. Staff says the upcoming renovations to the property as reported by other reviewers are now on hold. In... More

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Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
29 December 2011

Thank you for your feedback and kind words about Angela and Patricia. They truly are great assets to our company. I apologize for the negative experience you encountered at our property. I want to assure you we are aware of these issues and have pointed them out to maintenance. We are scheduled for our full remodel in February and hope... More

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gottaBwater
Guelph, Canada
Contributor
12 reviews
11 helpful votes
5 of 5 stars Reviewed 12 November 2011

I recently travelled through this area, driving my truck & 5th wheel for the first time, and required a place to spend one night. I wanted a large parking lot to make sure of the ease of my arrival & departure. I ended up calling the Fairfield Inn first, and found out it was not possible to drive completely around... More

Was this review helpful? Yes
Frequentflyermom
Grand Rapids Michigan
Top Contributor
76 reviews
107 helpful votes
3 of 5 stars Reviewed 29 October 2011

The hotel is showing its age and is worn a bit. However, they are great for a longer stay as the rooms have full kitchen. Larger than an average hotel room. They even have a grocery shopping service for you. The bed was okay and the bathroom was fairly clean. The free breakfast is fairly extensive with quite a few... More

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Ashley Meyers, Manager at Residence Inn Lansing West, responded to this review
7 November 2011

Thank you for your response! We value all comments from our guests; they help us better the Residence Inn experience. You will be happy to know our full renovation is scheduled for the first of the year and we are all very excited! After a few months we will have brand new rooms and even a new lobby/dining area. Thank... More

JC8586
Muskegon, Michigan
1 review
2 of 5 stars Reviewed 19 May 2011

I stayed at the hotel for a local DI competition. The exterior of the hotel was great. Very clean and inviting. At check in my boyfriend and I were put off by the staff who did not act very professionally. The women were not very friendly. They did not put off a professional look either. The hotel is definitely in... More

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Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
20 May 2011

Thank you for taking the time to bring these issues to our attention. We value and utilize all guest feedback to make improvements and create a better stay for our guests. I apologize this caused you to have a negative experience at our hotel, but I want to assure you that guest satisfaction is of the utmost importance to us... More

Upnorthfan
Manistique, Michigan
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 14 April 2011

We stayed here twice in the last 3 months. The first time when our son moved to the Lansing area. We couldn't move him in the day we planned to so he and his girlfriend had to stay with us for the night. Our 2 bedroom suite was perfect. The sofabed was comfortable for our son. It would be nice... More

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Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
20 May 2011

Thank you for taking the time to write a review! We at the Residence Inn are glad you make it a point to stay with us whenever you are in town! I am not sure if you've been back more recently, but we have added a nice addition to our breakfast staff. We hope she can meet your expectations as... More

ANYAZS
Battle Creek, Michigan
1 review
3 of 5 stars Reviewed 10 April 2011

Upon arriving we were greeted kindly, quickly and courteously and were in our room in no time. As soon as we walked down the hall to the elevator we were somewhat disappointed. You could tell that the hotel was a bit dated by looking at the carpets, walls and elevator. The same was obvious as we entered the room. Everything... More

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Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
13 April 2011

Thank you for taking the time to review our facility. Reviews help us in many ways; without our guests' feedback we wouldn't be able to keep up on the wear and tear that we may not see on a daily basis. Is it possible for you to let me know which room you were in so we can take care... More

lans98
Lansing, Michigan
Contributor
19 reviews
41 helpful votes
4 of 5 stars Reviewed 23 March 2011

After reading a review from someone who had several negative comments, I personally found the hotel to be comfortable and not as bad as the comments. The things that I liked about the hotel were: 1 The rooms were cleaned very well (that is most important to me) 2 Security at night was present-making sure children were not in the... More

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Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
24 March 2011

Thank you for writing such a wonderful review. It's refreshing to have someone leave positive feedback. We are scheduled for a renovation at the end of the year. Hopefully you can come back and see us when we are all done. Also, our breakfast staff tries to stay on top of the people without socks or shoes. Having shoes on... More

sanmist
Newmarket, Canada
1 review
2 of 5 stars Reviewed 17 March 2011

We booked on-line, looking for a pet-friendly hotel. Thought we had found one. My husband used reward points, so we also thought it was a cheap night away. We were surprised!!! We have stayed in many hotels with our dog before - with no problems and usually an extra charge ranging from $10. to $25.00. Imagine our total shock when... More

Was this review helpful? Yes
Ashley Meyers, Director of Sales at Residence Inn Lansing West, responded to this review
23 March 2011

I am sorry you're stay wasn't quite what you expected. I believe you've talked to my manager regarding this issue and I hope everything was taken care of in a timely manner. We appreciate you staying with us at the Lansing Residence Inn. Please think of us again if you need to stay in the area. Thank you. More

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Residence Inn Lansing West Also Known As

  • Residence Inn Lansing
  • Lansing Residence Inn
Address: 922 Delta Commerce Drive, Lansing, MI 48917

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