I came for a conference with my church yesterday and was told Check In was a 3:00 p.m. We didnt get our room until 10:30 at NIGHT Housekeeping was not up to par on cleaning these rooms and all the front desk could tell me was I needed to wait as the rooms were being cleaned so as I proceeded... More

First of all, front desk staff was awesome. They had some events that weekend which I enjoyed in the Valencia Club. Brenda was extremely friendly, helpful, and even was willing to try making new drinks for my friend and I. The general manager as I was told he was, was a pleasant gentleman always coming in and out of nightcluc,... More

The rooms were clean and comfortable, and top notch shower for a hotel. That being said, I only have a few suggestions for the hotel. 1) I saw housekeeping in the hall, and asked if they would wait a half hour or so to tidy up the room, and she agreed, as my aunt and I were still showering, etc.... More

This hotel was AMAZING on all levels for our event. Our sales coordinator (Melissa) went above and beyond what I expected. The hotel hosted a welcome party for our contestants complete with pool party!! The rooms were clean and tidy...not ONE of our parents/contestants had a bad review of their service. Every staff member that we came in contact with... More

Since we were only staying here for 1 night we weren't too picky about the location/hotel class we were going to stay at, therefor we made our a Priceline deal and we ended up staying at the Best Western Plus Lansing Hotel. The location of this hotel is right of the I-96 interstate. Surrounding the hotel are a few restaurants... More

This hotel was average. Our toilet overflowed! Others in our group also had problems with there rooms. We would not stay again.. There are better Best Westerns. We were doing a pageant and this was the pageants choice.

The exterior is non descript but the rooms were nicely furnished with comfortable beds, it felt like there were feather beds under the sleeps and tons of pillows. this is all a plus in my book. The towels were also plentiful and the people at the reception next were courteous. There is not much around the hotel but there are... More

I had the misfortune to use hotel as replacement during a large teenage convention which made booking alternative accommodation next to impossible. The room key issued did not work necessitating a long delay o more than half an hour. The curtain rod was broken. The internet WiFi access was down and could not be fixed. The room was clean and... More