We've come back year after year. It was once a Marriott Residence Inn and doesn't quite make it up to the standards set forth by that company. However, the room is spacious and you can live like you're at home. There's also a complimentary breakfast that includes eggs, waffles, and sometimes breakfast meats. The staff is very eager to please... More

We have been staying here for the past 5+ years each December for a night mid-week. This used to be a Residence Inn and was always kept up to Marriott's high standards. Last year was the first year we stayed here with the new management/name. It was fine then. This year, the breakfast was below standards, the rooms weren't as... More

The room was actually an efficiency apartment, well appointed for someone ready to stay longer than one night. The shower/tub were good, average cleanliness, fine towels. The bedding was good, double sheeted, queen size bed, a comfortable sofa though the TV was standard. The kitchen had a dishwasher, table, chairs, microwave and coffee pot. These "apartments" each have separate entries,... More

We stayed here this past weekend for the GVSU graduation. It was dark out and the sign was very difficult to see because it didn't light up, so you have to look for for the SmashBurger sign across the street (whatever that is!). The room was a bit tricky to find, but was a nice size with a comfortable bed,... More

We were in two different rooms and the smoke smell hit us in the face in both of them. The place was very clean, though, but outdated. The exterior is in extreme need of repair (torn stair treads on the wood steps pose a tripping hazard and a complete paint job would make the place look a little nicer). The... More

A very large suite, complete with a fully equipped kitchen and fireplace. Very clean and wonderful staff and very close to lots of restaurants and a large mall More

If you are eating dinner at this hotel,make sure you are early. They run out fast! Hotel clerks, (except for one named suzie,) and women that make food are rude and always act annoyed. Maid service is awful, except for one women who only speaks spanish, however the grumpy hotel clerks could learn a lesson on friendliness from anyone in... More

My family and I stayed here over the 4th of July to attend a church meeting downtown. We stayed 5 days total and had a good experience. The price was only $59/night so I feel we got our money's worth. Pros: clean, full kitchen, decent pool, decent hot breakfast, nice staff, great price. Cons: Hotel is older, our room was... More

Wow, talk about poor customer service. They billed me for an extra day that we did not stay and it has been 20 days and 5 phone calls later and still no resolution or response from them... We stay for a total of 6 hours and had a 5am flight to catch. We waited in the front desk lobby area... More