Stayed here last year, and again this year. Quite convenient location to I-75 and Gaylord. Rooms are fine - clean, good TV, good beds, mini-kitchen, etc. But the issues of a welcoming, helpful and friendly staff are still a problem. The front desk person at check in did her job and nothing more. Some additional training would be helpful -... More

Generally you don't have any surprises for you at a Holiday Inn Express. Everything is set up to run like clockwork and in a similar fashion and there is no exception here. Staff was friendly, rooms were clean... what can I say, it's Holiday Inn Express, lol.

I am actually staying in this hotel now. I had originally gone to the Hampton Inn with no reservation but they were already book. The Hampton Inn is definitely better and should have a higher rating than this hotel. To star the front desk person was extremely unfriendly and didn't appear to want to be there. Every time I walked... More

We stayed at this location two nights. Once on the way down to U of M hospital and once on the way back. Very reasonable price for the first night, which was matched the second night, even though the weekend rate.was in effect. Room was updated and the bedding was great. Free breakfast was 3excellent. Not a fun trip for... More

We did smell the chlorine but we passed the pool on the way to our room. You have to do a little twisting and turning to get to the elevator. We found our room well appointed with a comfortable bed and linens, clean room, adequate bathroom, couch and sink out in room. We were very comfortable. We have friends who... More

Seasoned traveller , I have stayed at plenty HI Expeesses .. This one I would come back too! The entrance doors are broken, the juccuzzi is broken, the rooms are ok, the beds and pillows may be the worst I have alerted with! Average service , but clearly missing that Holiday Inn Express quality that I have learned to enjoy!

We stayed at this location on a Sunday night for one night. We called ahead to check on room availability, nightly rate, and SPECIFICALLY asked about a hot tub (we've been snowmobiling all weekend & wanted to relax). We were told that they had one so this hotel was booked as opposed to a cheaper hotel in the city which... More

A pretty beat up Holiday Inn Express. We reserved the apartment, located above the swimming pool. Lots of room and clean enough, but it has taken a beating, like much of the hotel. And the room simply reeked of chlorine from the pool...really uncomfortable for my daughter. We set up a vaporizer and fan and closed her room to help... More

The staff was very helpful--I asked if I could have some butter for my take out and the front desk person got me some. Check-in was very quick. I was asked if I wanted the first or second floor. I chose the second floor. There are stairs and an elevator. The room was clean. The bathroom was beautiful. The living... More