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The Westin Detroit Metropolitan Airport

4.0 of 5
2501 Worldgateway Place, Detroit, MI 48242
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The Westin Detroit Metropolitan Airport
Ranked #2 of 35 hotels in Detroit
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656 reviews from our community

Traveller rating
    426
    165
    39
    19
    7
See reviews for
Families
119
 
Couples
153
 
Solo
87
 
Business
238
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Miami
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

What can I say, this is a great place to stay if you have a morning flight or a late flight coming in. We checked in late Saturday night after returning the rental car. The lobby of this hotel is beautiful and check in was easy. The rooms are typical Westin comfortable, great appointments, soft bed, rain shower, hair dryer,... More

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
21 May 2013

Dear Valued Guest, Thank you so much for your feedback and we hope to see you again soon. We'll certainly look into the issue that you mentioned and we're thrilled you enjoyed your stay. Sincerely, Paul DiNapoli Director of Operations More

Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

I unexpectedly found myself needing to stay the night in Detroit in May 2013 before catching a flight, and I could not have asked for a better stay than at the Westin. Apparently, it is well known in the area. It was recommended to me by someone two states away as an excellent luxury hotel that is conveniently located inside... More

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
21 May 2013

Dear Fellow Bostonian, I'm so glad you had a nice experience in our lounge and we are thrilled you enjoyed your visit. We're happy to be here for you during your travels through Detroit and we hope to see you again soon. Paul DiNapoli Director of Operations More

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I spend a lot of time at Airport Hotels and there is none better than the Westin Detroit Metropolitan Airport. It's actually IN the Airport. You can enter from the departures level (and valet park) or enter from the A Concourse and walk right up to the check-in desk and concierge. Great rooms with Heavenly beds, terrific restaurant surrounded by... More

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
21 May 2013

Dear Valued Guest, "Convenient, plush, great service, good food in a great location"...couldn't ask for better feedback and we hope to see you again soon! Be Well, Paul DiNapoli Director of Operations More

london
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

a good solid airport hotel with clean rooms, quick service in the restaurant and small indoor pool for kids. you'll need to catch a westin bus from the domestic terminal to take you to the hotel if you're flying into the domestic terminal. would happily stay here again. quick checkin and checkout.

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
21 May 2013

Dear Valued Guest, I'm thrilled that you enjoyed your visit! I also just wanted to clarify that we're attached to the McNamara Terminal, which is Delta specific and also includes domestic Delta flights. So, if flying Delta, no shuttle is required. Thanks again, Paul DiNapoli Director of Operations More

New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 14 May 2013

This is the second time I have stayed at this Hotel and I am sure it will not be my last. It is a great location if you are flying in and out of Detroit. The Staff is extremely friendly and efficient. Restaurant is not a typical for a Hotel. Suggest you try the Greek Pizza. I work at a... More

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
15 May 2013

Dear Valued Guest, Yes, we love our team too and I'm glad you enjoyed the Greek Pizza in our restaurant. We hope to see you again soon. Paul DiNapoli Director of Operations More

Washington, Michigan, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 14 May 2013

Nice higher end Westin directly connected to the terminal at metro airport. Has its own private entrance to the terminal so no standing in a long security line. The rooms are showing a bit of wear and tear and there is only one onsite restaurant.

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
15 May 2013

Dear Valued Guest, We've always been focused with convenience in mind and I'm glad you were able to enjoy our direct access to the terminal. Thank you, Paul DiNapoli Director of Operations More

Fort Myers, Florida
Top Contributor
218 reviews 218 reviews
62 hotel reviews
Reviews in 73 cities Reviews in 73 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 14 May 2013

We have stayed at this hotel a number of times over the years. While the rooms are kept up to date and they are good quality Westin rooms, the restaurant on our recent two stays disappointed us. In fact, we used to stop by this restaurant when passing through the Detroit airport even without a stay at the Westin, but... More

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
15 May 2013

Dear Valued Guest, Thank you for sharing your feedback with us and I'm so sorry to read your comments about your dining experience. Although your feedback was very uncommon for us, we appreciate your commentary and we'll do everything we can to address the issues that you mentioned. Please feel free to reach out to me directly if I can... More

Bloomfield Hills, MIchigan
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 12 May 2013

We stay here everytime we have an early am flight out of Detroit so we don't have to fight rush hour traffic and can get a few extra winks. Attached right to the Delta terminal with its own TSA gate (carry ons only) so it couldn't be more convenient-- anywhere else here requires a shuttle ride. Love the atmosphere of... More

Was this review helpful? Yes
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
15 May 2013

Dear Valued Guest, Thank you for your feedback and we're so pleased that you've enjoyed your stay. We look forward to seeing you again. Be Well, Paul DiNapoli Director of Operations More

St. Paul, Minnesota
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 8 May 2013

This Westin is literally in the airport, offering close-up views of parked planes. We chose it only because all the hotels in Ann Arbor were booked for commencement weekend. Gripes: lack of effective way-finding signage (for elevators, for reception, etc.); dinged-up walls in room; heavy, uncomfortable bedding with weirdly lumpy pillows; no complimentary breakfast; and cheap-feeling towels with the odd... More

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Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
15 May 2013

Dear Valued Guest, Thank you for visiting our property while in the Ann Arbor / Metro Detroit area. We do our very best to offer a great value for the amazing products and services that we provide and I'm truly sorry that we failed to exceed your expectations. We hope you'll give us another try and I'd be happy to... More

Waterford, Michigan
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 7 May 2013

We stay at this property regularly while travelling. We do it for the convenience of being right in the Delta terminal however, the price is extremely high and the property is starting to look very worn. This year chairs were ripped in the room and common areas were also slightly worn in comparison to years past. The prices are extremely... More

Was this review helpful? Yes
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review
15 May 2013

Dear Valued Guest, Thank you very much for your feedback. I'm so happy that you're one of our many repeat guests and we hope to see you again soon. We sincerely appreciate your business and we'll always do our best to exceed our guests expectations regarding service, price and overall value. Be Well, Paul DiNapoli Director of Operations More

 
 
 
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Additional Information about The Westin Detroit Metropolitan Airport

Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
The Westin Detroit Metropolitan Airport Hotel
Westin Detroit Metropolitan Airport
Westin Detroit
Detroit Westin
Address: 2501 Worldgateway Place, Detroit, MI 48242
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Detroit
#1 Business Hotels in Detroit
#1 Luxury Hotels in Detroit
#2 Onsen Hotels in Detroit
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 
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