If nothing else, you can count on a "heavenly bed" at a Westin, which is critical for a one-night business stay. I think they send the hand-me-down bedding to this location.....pillows are small, worn, crappy. Bedding isn't the usual Westin quality, or maybe they just ran out of clean linen that day. In general, the decor is dated. Bathroom is... More

I stayed at the Westin for a total of 4 days to visit with my daughter and I can't scream it loud enough how helpful and courteous the staff is. From the front desk agent(s) who assisted a weary father getting his daughter to her daily nap just in time to quell a tantrum, to housekeeping, room service and especially... More

My wife and I were in town for business and the other hotel downtown that we usually stay at was filled. We decided to try the Westin and we're glad we did. Everything from the greeting by the valet staff to check-in was professional and very courteous...something lacking in far too many big-city hotels. The building was in fantastic shape...nearly... More

I have stayed at a number of hotels in the Detroit area and the Westin Book Cadillac is by far the best one. The staff are very helpful and approachable and the rooms are fitting of the Westin moniker (stylishly designed, elegant, spacious). I've also found that it is priced much better than lesser hotels in the downtown area. TIP:... More

Rooms are supposed to be ready by 3pm but 3 hours later massive amounts if people waiting for their rooms. No one here seems to actually care that many of us have events. Seems like poor leadership and customer service

My wife and I recently had the pleasure of spending two nights for a wedding that the hotel was hosting. Everything was spot on for a hotel of this quality. Our room was immaculate and spotless from head to toe. The only down side was the valet service, it gets very congested and confusing in front of the hotel when... More

Urban blight is an understatement for Detroit. So when I learned that this hotel was dilapidated and close to the wrecking ball and then saved, I was delighted. If only more companies would take the initiative, downtown Detroit could be resurrected. The hotel is a paradox. The outside looks like you would be entering a grand old "Gatsby" type property... More

My husband and I live just outside Detroit but are still new to the area having lived here less than a year and so we decided on the Westin for a 2 night mini-vaca in the city to celebrate our 10th wedding anniversary. Valet was curtious and took care of us promptly even though it was pouring rain. We went... More

We paid a substantial rate for this hotel to be sure that we had a comfortable and relaxing stay in Detroit while we were on a trip to see the different ballparks in America. It's location was very good within easy walking distance of the park and the room was clean and the bed was alright, though small and not... More