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Holiday Inn Express Birch Run (Frankenmuth Area)

2.5 of 5
12150 Dixie Hwy., Birch Run, MI 48415
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Ranked #2 of 7 hotels in Birch Run
4.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    18
    19
    5
    4
    6
Date Rating
Martin W
Kalkaska, Michigan
1 review
5 of 5 stars Reviewed 7 February 2012 NEW

I've been staying at this Holiday Inn Express for at least the last three years. I know most of the employees on a first name basis. Everyone has always treated me like family there. I would not stay at another hotel in the area even if it was for a lower rate... I like this Holiday Inn Express! Furthermore, with... More

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Nerpasdad
1 review
3 helpful votes
2 of 5 stars Reviewed 16 January 2012
3
people found this review helpful

Toilet didn't flush, beds are hard as a rock and to top it all off the manager who you couldn't understand confronted my 8 year old daughter and I about not wearing shoes while having our breakfast so we could then go to the pool afterwards only 20 feet away. We were fully clothed yet others were in just shorts... More

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Andy Benameur, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review
3 February 2012

Dear Guest, As I recall, you were not evicted for not wearing shoes, but for using profanity and obscene gestures in front of a lobby full of people having breakfast. I still strongly believe that your reaction to the request for wearing shoes while having breakfast was inappropriate especially that you were accompanied by your young daughter. I hope you'll... More

Superior_Dave
Cincinnati, Ohio
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 3 January 2012

I like this Holiday Inn Express ... I travel through the area a couple times a year and my first choice is always this Hotel ... The building is modern and updated, the rooms are spacious clean and tidy, and the staff has always been pleasant with me. I must always get an upgrade of some sort as I always... More

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Andy Benameur, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review
3 February 2012

Thank you dear guest for your nice review. I hope we will always get to meet if not exceed your expectations. More

ohiohursey
Columbus, Ohio
Senior Reviewer
8 reviews
3 helpful votes
3 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

The hotel is near Frankenmuth and that was the purpose of our trip. It's a clean hotel but the staff was very rude and even after asking for a quiet room we were put directly outside of the elevator on the 2nd floor. People were slamming their doors up until 11:30pm. We called the front desk to report the noise... More

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NMJr
Romulus, Michigan
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 13 December 2011

My Husband and I have stayed here several times one of those times being for Our local honeymoon Dec 2010 we had a great time in a two room suite.There was plenty of room for the three days we were there during a big snow storm. The pool is very room and clean never crowded anytime we have been there.The... More

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Andy Benameur, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review
4 February 2012

Dear Guest, Thank you for posting a review about your experience with us, we appreciate your feedback and we're glad that we were able to make it up to you. Warm Regards, Andy Benameur More

Matthieu25
Michigan
Senior Contributor
37 reviews
44 helpful votes
3 of 5 stars Reviewed 9 December 2011
3
people found this review helpful

As I start all reviews, please take a look and see how many hotels I've reviewed, I'm not a jaded one time traveler. I travel often and feel I have a good base to write a good overall review. I won this hotel on hotwire and can say that it was a disappointment when you think you're getting a 3... More

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Andy Benameur, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review
10 December 2011

Dear Guest, Thank you for posting a review regarding your recent stay with us. I believe that your stay was a disappointment to you, but unfortunately I didn't know in what aspect we didn't meet your expectations. If it was regarding the architecture of the building, I would like to mention that we had an complete renovation just a couple... More

Kipfam
Tecumseh, Canada
1 review
5 of 5 stars Reviewed 5 December 2011

Our four couple family get together could not have been any better!! Excellent service from the minute of reserving to the complimentary breakfast on the morning of our departure. Very clean, great location and quiet atmosphere is what we were looking for and we received all of it. Special thanks to Mr. Andy Benameur and his staff for all the... More

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Andy Benameur, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review
6 December 2011

Dear Guest, Thank you for your kind words. It was our pleasure serving you and your family during your gathering. Here at the Holiday Inn Express Birch Run, we pride ourselves on providing our guests with personalized service and friendly atmosphere when they're away from home and we won't be satisfied unless they're %100 satisfied with their stay. We look... More

Daisy1961
Belleville, Canada
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 29 November 2011

Perfect for a Shopping Retreat-The place was clean and well taken care of and all of the staff we met with greeted us with a smile and and wanted to make sure we had everything we needed. The Hot Tub open till 10 p.m. was a great way to relax at the the end of the day and the price... More

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Andy Benameur, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review
30 November 2011

Dear Daisy, Thank you for your wonderful review, I'm glad that we have met your expectations and if there's anything I can assist you with during a future stay, feel free to let me know. Warm Regards, Andy Benameur(GM) More

Percivas
London, Ontario
Contributor
11 reviews
4 helpful votes
4 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

This Holiday Inn is clean and well-kept, but they should be careful. I called to book the hotel and was met with an ungracious person on the other end of the phone who seemed too busy to make my reservation. I called back twice, and even suggested that she called ME back, but that was not an option. I am... More

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flintgirlinTC
Traverse City
Senior Reviewer
8 reviews
4 helpful votes
5 of 5 stars Reviewed 6 September 2011
1
person found this review helpful

Some friends and I recently stayed here and found it very enjoyable! Regina and Meghan had great restaurant reccomendations and were funny and friendly along with the breakfast girl and even the maids. Rooms were clean and comfy. I wouldn't hesitate to go back next time I'm in the area! More

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Holiday Inn Express Birch Run (Frankenmuth Area) Also Known As

  • Holiday Inn Birch Run
  • Birch Run Holiday Inn
Address: 12150 Dixie Hwy., Birch Run, MI 48415

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Holiday Inn Express Birch Run (Frankenmuth Area)
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