We stayed here three different times. The staff was very helpful and friendly. The rooms were very clean and comfortable. The breakfast was very good, coffee was great. We enjoyed our stay and will stay there again when visiting family in the area. However we did notice that there were no security locks on exterior entry doors to the building.

This property in Big Rapids is in serious need of physical safety and security improvments. It is a motel that opens to the outside and there is one building where you can be inside, however there is no security locks on any of the doors to enter the building. The rooms need a serious makevoer in decor and carpeting. While... More

I booked this hotel because it was pet friendly. Found out when I arrived that we could not stay in the King Suite we booked because of our dog. The website does not state that your room choice is limited if you have a pet. We were switched to a double bed room, and thankfully the rollaway that we had... More

I have stayed at this hotel many times and it's great. The staff is friendly and helpful. Delicious breakfast, large rooms and they are continually making improvements/renovations. The value is exceptional, even on busy days. I have recommended this hotel to family and friends and I will definitely continue to do so.

My spouse and I stayed only 1night and we were glad. The outside apperance of the hotel was a warning sign of things to come,even the parking lot and sidewalks were needing help. The room we stayed in was a canadate for a hotel makeover show ,because of it' s overall condition . We were greeted with spots and stains... More

I've stayed here multiple times over the past six years, and the hotel is showing its age. The rooms are still larger than most, and they've added a mini-fridge and microwave. The cable TV system is good (Cinemax, HBO, Turner Classic Movies, etc.), the matttresses are very comfortable, and there are plenty of pillows. But the carpeting and wallpaper throughout... More

Been stating with the quality inn and suites for a year now and I must say the service and staff and this place is amazing. Thank you all especially Cindy, Randy, Mariah, and VJ you guys are the best and to the amazing housekeeping staff you are the best as well.

Had a "rewards" room and expected the worse. SURPRISE! We were given a large room, looked like it had just been remodeled - that's how clean it was. Very comfortable bed with extra pillows. Fast, pleasant check in, nice breakfast - well stocked and kept clean. Being in a college town, was expecting it to be noisy, especially on a... More

Choice Hotels, I expect alot more when I hear that name. Take a look behind your dresser/nightstand and under the headboards. See all the dust and hair built up! Yuck! Breakfast service.... if you're serving a hot meal, make sure its hot, not lukewarm. I didn't enjoy my stay here, the place was dirty and needed upgrades and more organization... More