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Hilton Garden Inn Worcester

3.0 of 5
35 Major Taylor Boulevard, Worcester, MA 01608
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Hilton Garden Inn Worcester
Ranked #3 of 7 hotels in Worcester
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169 reviews from our community

    Trip type
Traveller rating
    63
    66
    20
    13
    7
Date Rating
Machida, Japan
1 review
3 of 5 stars Reviewed 11 May 2013

Average satisfaction. One comments on the service: Expensive breakfast: $12.95 -- I did not have breakfast at the hotel during my stay. Instead, I bought some hot sandwitches at the convenience store across the street. A little older bath tab: -- I felt bathtab a little old and not sufficiently clean. Other than the above, I do not have problems.

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
16 May 2013

Thank you for sharing your experience with me, your complete satisfaction is our goal. I am sorry you felt our breakfast buffet was not a great value. It is $12.95 per person but it includes eggs any style made fresh to order, a fresh assortment of breakfast breads, hot and cold cereal, fresh fruit, pancakes, build your own waffle station,... More

Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 7 May 2013

Initially this location looks a little sketchy, it's right in the heart of the city. But valet parks your car in a secure lot ( not free but worth it ), and if you are there for downtown business, then you can pretty much walk or cab everywhere you need to go. Worcester is really a very small city. DCU... More

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See 4 more reviews by LifeInTheGoLane for Worcester
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
16 May 2013

Thank you for sharing! I am glad you enjoyed yourself and appreciate you taking the time to share with the community your experience with our valet service. Please note, this is a seasonal program which runs fron November through March. I am pleased that you enjoyed the Uno's restaurant which is as you mentioned attached to the hotel, many of... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 May 2013

We had a reservation for April 20th, the night of our wedding. We booked months in advance and prepaid in full for a suite. I called the week before the wedding to confirm the room, confirm that it was noted that it was our wedding night and to confirm that a late check in would not be a problem. I... More

Was this review helpful? Yes 1
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
9 May 2013

Thank you for reaching out to share your recent stay with us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we sincerely apologize for the mismanagement of your situation, and for the frustration you must be facing. We are dedicated to ensuring your satisfaction and hope to have another opportunity to show you... More

Rockland, MA, United States
1 review
5 of 5 stars Reviewed 6 May 2013

We stayed at Hilton Garden Inn, Worcester for just one night to attend a nearby conference--the room was clean and obviously well-cared-for, the staff went out of their way to be helpful and attentive. Couldn't have been more pleased.

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
16 May 2013

Thank you for the great review, I am happy you found everything just perfect and really appreciate you taking the time to recognize our staff. Our associates are highly trained and empowered to do whatever they can to ensure our guests have a gerat stay. If something is not just right, we want to know. More

A TripAdvisor Member
3 of 5 stars Reviewed 1 May 2013

Typical chain hotel. Has a beautifully done lobby and hallways. Provides typical standard business center/gym/pool. Pool a little dumpy and in need of an update. Hot tub hot though-tho not the cleanest. Has attached chain restaurant-UNO's-ok. Have to park accross a BUSY 4 lane street in a public garage at a validated $9.95 a night or you can pay $14.95... More

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Amityville, United States
1 review
5 of 5 stars Reviewed 30 April 2013

Our stay was very nice, the staff was polite and was able to accomadate our needs. the food was amazing and the service staff was very good. the rooms were very clean and cool. Bathrooms were stocked with what we needed.

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
7 May 2013

Thank you for teh great review, we are pleased that you enjoyed yourself and that you found everything just where you needed it. Our staff are well trained and will do whatever it takes to ensure the needs of our guests are met and should something just not be quite right, they will resolve it. We have many great amenities... More

Northampton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 April 2013

During a recent one night stay in Worcester our group was booked into the Hilton Garden. It is located in the heart of downtown, close to the DCU Center and all courts. Despite the busy location, the hotel rooms were quiet, and very well kept. The rooms come with refrigerators and microwaves, which is fantastic if you are not interested... More

Was this review helpful? Yes 1

Review collected in partnership with Hilton Garden Inn

Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
7 May 2013

Thank you for sharing with us your experience. I am thrilled you enjoyed yourself and that you found your accomdations warm and enviting. Our staff works hard to ensure our guests do have a great experience. More

United States
1 review
5 of 5 stars Reviewed 29 April 2013

Excellent hotel and quite a value for your money. The breakfast buffet (included with the room) was wonderful and offered something for everyone (daughter is a vegan). Hotel staff was helpful and so nice. Great experience.

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
1 May 2013

WOW! Thanks for the positive comments, I will be sure to share them with all of our associates who work hard to ensure al of our guests have a great stay. We certainly do have a great breakfast and has something anyone would like at a great value. We hope to see you back soon to our great City of... More

Winchester, United States
1 review
5 of 5 stars Reviewed 27 April 2013

Room was great and everything worked!! Room was clean and so was the bathroom. I really liked it. The only thing that didn't liked was the pillows they were to soft. I'm use to a hard pillow. But I didn't ask them if they had any too. If I had to stay there again I would.

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Wilton, NH
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 20 April 2013

My wife and I stayed there for one night to attend a B.B.King Concert (he should retire because his "Thrill is Gone"). Online registration was easy and they honored our request for a room near the top floor facing to the front. The room was clean and spacious. The breakfast was terrific. There is a UNO Pizza place attached which... More

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review
1 May 2013

thank you for sharing with me your experience while staying with us. I am glad you enjoyed yourself while visiting with us. I will be sure to share your comments with our friends at Uno's as we both certainly appreciate any and all feedback. More

 
 
Hilton Garden Inn Worcester
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Additional Information about Hilton Garden Inn Worcester

Also Known As:
Hilton Garden Hotel
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester
Worcester Hilton
Address: 35 Major Taylor Boulevard, Worcester, MA 01608
Phone Number:
Region: United States > Massachusetts > Worcester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Worcester
Price Range: €€
Hotel Class:3 star (3*)
Reservation Options:
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