There is nothing regal about this hotel. Dated and poorly repaired furniture, mis-matched paint, a door that had to be slammed to shut. The carpets were dirty and ripped. There was a pool with no pool furniture and no jacuzzi as advertised. Poor excuse for a full breakfast. Coffee cold on my second day and on the third coffee was... More

The rooms are very clean and a good size. The help our very helpful. It is close to everything we are doing. When we have a break it is easy to leave for a couple of hours and go to the hotel. We usually stay for 2-3 days at a time.

Have stayed at few different local Hotels and Motels. Will like to return to this one on next trip. It has comfortable rooms, larger TV set, very nice and large Fitness room near the Indoor Pool. Good breakfast and for me a good surprise dinner and desert - at no extra charge. Wi-Fi was free too. Though the parking lot... More

I had an issue with my reservation, and when I called the hotel the manager was in the background making comments. I found him to be very rude at the time and was hesitant about having to meet him. When we checked in he was a completely different person. All smiles, friendly, courteous, and helpful! I was with a large... More

We took a group of cheerleaders to a huge competition at six flags. We spent two nights at this hotel and it was worth every penny we paid for the rooms. We arrived late at the hotel and the staff had dinner waiting for us! What a bunch of nice people. The rooms were very clean and spacious. The staff... More

Again, management really step up with taking an older hotel and fixed it up to the most comfortable bed I usally don't get in hotels, as I travel quite often. The owner really goes out of the way to make his quest feel comfortable to all extents, and didn't want to forget new wide screen tv's with customer service oriented... More

I was here for the Home Show at the Big E and it was awesome. We never knew this place was here until they called us to book. It had everything we needed and more. Happy to see that they didn't charge extra for amenities like microwaves and refrigerators unlike the last place we stayed at. Nice rooms, amazing service,... More

We have seen every year some improvement in the room and in the service. They take good care of me and my wife. The large room is very good for both of us with a king bed. Bed is awesome! We want to buy the same. This year we also found upgraded TV, a larger 40 inch flat screen one... More

We spent the night at the Regency Inn because it was close to the West Springfield High School where my daughter was in a dance competition. The hospitality could not be beat. Front desk staff and the owner were welcoming. Our room was clean and featured a new large flat screen TV and an extremely comfortable bed. We drove a... More