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Quality Inn & Suites Lexington

2.0 of 5
440 Bedford St., Lexington, MA 02420
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Free Breakfast and Wi-Fi
Quality Inn & Suites Lexington
Ranked #3 of 3 hotels in Lexington
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168 reviews from our community

Traveller rating
    23
    47
    38
    24
    36
See reviews for
Families
49
 
Couples
30
 
Solo
12
 
Business
34
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 9 May 2013

Filthy, nasty place that reeks of mold and cigarettes. Everything was dirty and stinky, and the florescent light in the bathroom wouldn't stay on - it would only flicker. Called the front desk for a new bulb, and they said they couldn't replace it. Thanks, guys. Stayed one night on business and couldn't wait to get the heck out. I... More

Was this review helpful? Yes
Upasana A, Manager at Quality Inn & Suites Lexington, responded to this review
10 May 2013

I am sorry to hear about your experience. It’s very disturbing and we would like to know the room number and who you dealt with and discuss any way we can make it up to you. Please ask for Vik, when you call. Thank you More

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 1 February 2013

if you are working that needs internet connection ,for get about this hotel . it's horrible experience with WIFI ,during night time it never worked and mornings are turtle speed . .called technical support couple of times but no luck,

Was this review helpful? Yes
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
12 February 2013

Thank you for bringing this to our attention. We were unaware of this particular issue and if it has not already been corrected, we will make sure it is. We understand 100% how important hi-speed internet is, and actually have plans of boosting the bandwidth so the internet experience is as good as you can get. Thanks for staying with... More

Travellers are raving about these Lexington hotels

Leamington Spa, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 January 2013

I stay here on business. The rooms are spacious, air conditioned, en suite bathroom, TV, fridge, free wi-fi, plenty of parking outside the door and a reasonable Mexican restaurant next door. Burlington Mall is one exit up the freeway which has everything you could want. The Boston Sports club opposite has fantastic facilities and is free to use of hotel... More

Was this review helpful? Yes
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Mr. James, Thank you for taking out the time to review our hotel. We indeed offer many value-added services to make the guests' stay comfortable. We keep rotating the breakfast items. Hopefully, you will like it the next time you are in the area. Sincerely, The Team at Quality Inn, Lexington MA More

Forney, Texas
Top Contributor
92 reviews 92 reviews
20 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 29 December 2012

We stayed here for 3 nights in November, as we were sightseeing. The location is pretty convenient to Lexington, Concord, and it's about a 20-minute drive (barring traffic) into Boston. Plenty of easy parking. The rooms are just OK -- nothing special. It's not the Ritz Carlton, but then you're not paying for that, either. I found the staff to... More

Was this review helpful? Yes 1
See 2 more reviews by CDF71 for Lexington
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Guest, Thank you for taking time to review our hotel. We are in the heart of the historic town, Lexington and take great pride in that. We come up with new breakfast items regularly and hope that you enjoy it the next time you are in the area. Sincerely, The Team at Quality Inn, Lexington MA More

Sterling, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed 9 December 2012

I stayed one night for a business trip. Rates are affordable, rooms are old but clean. My room was a handicap accessible suite, so it was large, with a decent bed, sofa, desk, full kitchen, and a very large bathroom expressly configured for a wheelchair. Doors open to the outside (not a hallway). Friendly front desk staff, full breakfast in... More

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Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Peter, Thank you for taking out the time to review our hotel. We pride ourselves on being reliably consistent so every stay meets the needs of our guests. We appreciate your business and look forward to hosting you next time you are in the area. Sincerely, The Team at Quality Inn, Lexington MA More

new york
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 21 November 2012

We arrived very late to a fully-booked hotel and our no smoking room reeked of smoke masked with perfume. The halls also smell of stale cigarette smoke. The bed linens had cigarette burns. The room heater/air conditioner was noisy and woke us up when it turned on, but we couldn't turn it off or the temperature fell quickly into the... More

Was this review helpful? Yes 1
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Guest, Thank you very much for choosing us and for the informative feedback. These are all very good points that I can share with the team here. We are busy hotel and constantly strive to keep updating the rooms. We are glad that you voiced your concerns to the front desk staff, who was able to help you. We... More

Wilbraham, MA
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 19 November 2012

My wife and I were in town for a conference and stayed here two nights. This was our second or third visit to this particular hotel, and it has consistently been a good experience. The rate arranged through our conference was ouitstanding, making it an even greater value this time around. We had a king-bedded room. The bed and pillows... More

Was this review helpful? Yes
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Guest, Thank you for taking out the time to review our hotel. We are glad you enjoyed your stay. Appreciation makes our team work hard towards exceptional customer service. Looking forward to your future stay. Sincerely, The Team at Quality Inn, Lexington MA More

Consdorf, Luxemburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 November 2012 via mobile

Although I have to agree that this facility could use a major facelift, the existing rooms and common areas are neat and clean. I found the staff to be very pleasant and helpful, especially at checkout when it was discovered that a trainee receptionist had accidentally double-billed me. The manager not only sorted out the problem, but telephoned my bank... More

Was this review helpful? Yes
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Guest, Thank you for taking out the time to review our hotel. We are glad yo enjoy your stay and the staff was able to help you at check-out. Next time you are in the area, please ask our front desk staff to provide you with menu options for delivery. Looking forward to hosting you again in the future.... More

Cambridge, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 22 October 2012

We were worried by these bad reviews, but when we arrived we were delighted. The room was clean, comfortable and spacious, the bed was huge and comfortable and the duvet light and warm. We has coffee tea, a microwave and fridge and we would have been happy living there for months. Quick trip down the 225 and 2 to get... More

Was this review helpful? Yes 1
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Ann, Thank you for taking out the time to review our hotel. We are glad you enjoyed your stay like the hospitality we offered. Looking forward to hosting you in the future. Sincerely, The Team at Quality Inn, Lexington MA More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 20 October 2012 via mobile

The hotel smells like a biker bar from stale cigarette smoke. The rooms are hideous, overpriced and SO not a "Choice Hotel". If this is part of that chain; I would rather sleep in my car. Save your money and call another chain!

Was this review helpful? Yes 4
Upasana A, Revenue Manager at Quality Inn & Suites Lexington, responded to this review
8 February 2013

Dear Guest, Thank you for taking out the time to review our hotel. We apologize for the inconvenience caused during your stay. We are constantly upgrading our property and hope that you will give us another chance to host you and serve you better. Sincerely, The Team at Quality Inn, Lexington MA More

 
 
Quality Inn & Suites Lexington
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Additional Information about Quality Inn & Suites Lexington

Also Known As:
Quality Inn & Suites Lexington Hotel
Quality Inn & Suites Lexington Hotel Lexington
Quality Inn And Suites Lexington
Quality Inn Hotel Lexington
Quality Inn Lexington
Lexington Quality Inn
Address: 440 Bedford St., Lexington, MA 02420
Region: United States > Massachusetts > Lexington
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Lexington
Price Range: €€
Hotel Class:2 star (2*)
Reservation Options:
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