I reserved a room here because of the rate and semi-close proximity to Wachussett Ski Mountain. During the weekend that I stayed here it started to snow a lot. I am a gold rewards member and requested a late check out (2pm,, normal c/o = noon) because the heavy snowfall was supposed to subside mid afternoon. The hotel denied my... More

Disappointed in this our second visit. Hotel is located very close to where we need to visit family. Our room was not made up during the day. When we asked the desk clerk he told us they were not a "full service" hotel and we needed to request clean towels and our beds to be made. We questioned housekeeping the... More

Whenever possible when I'm away for two or more nights, I try to stay in an "extended stay" hotel. There's room to work, fridge and microwave if you need them and usually a breakfast to start your day off on the right foot. However, the breakfast here was simply stunning. There was only a choice of two cereals, the top... More

I stay at this hotel monthly. I will never stay here again. The front desk is rude. The cleaning staff threw my shoes out and my last visit they stole my cell phone. I am also a government official and they did not give me my rate,very snotty. I have had my company direct bill another Hotel and thank god... More

My only complaint with this hotel is it was booked six weeks out and I couldn't stay as long as I would have liked. Room is good size, breakfast was great. Here is what really pushed me to give the 5-star review, the Cable!! The room had an actual, xfinity HD cable box with Showtime and HBO with an HDMI... More

I've stayed in many Springhill Suites across America and this one has to be the most mediocre. While the rooms are clean and staff are very friendly and helpful, the place seems a bit run down. Pros: Clean, Good Elevators, Good hot breakfast Cons: Small rooms, Maintenance needs work, and High Speed Internet is so SLOOOOOOOW. See Speed Test Below.... More

As hotels go, Springhill Suites is dead center on the mundane bell curve. Without any ambitions of grandeur, the hotel is perfectly content at being average. This is a property where the loudest thing in the place is the carpeting. I am only guessing here, but the design on the hallway carpeting was probably the illegitimate love child of a... More

Great friendly and super helpful staff begining with the Manager, and then traveling all of the way down the staff line. Very nice breakfast every morning and a Wall Street Journal and USA Today to start the day off right. If you happen to be an old ASA Fort Devens alumni (as I am) take the time to visit the... More

No complaints....nice new hotel, pristine lobby...nice personnel. Great price! The workmanship quality of our room was a a bit shoddy...Not sure how it will hold up after time. A lot of popcorn coating's on the wall. A few of the sprinkler heads in our room were missing some finish molding (picky I know!) Would not hesitate to stay there again.