We booked a non-smoking room for 1 night through BestWestern.com. When we checked in at 2:30pm and went to our room, they actually gave us a smoking room. I went to the front desk to alert them to the mistake and they said it happens all the time when people book online. The clerk said their regulars know this happens... More

We were traveling with our daughter, son-in-law and their 5 children. When I made the reservation I told them I needed 2 rooms close together and non-smoking. I was told they only had 2 poolside suites which I accepted. They could only guarantee one non-smoking which I accepted thinking all the kids could stay in the non-smoking room and we... More

If you are a bath taking kind of person, it will cost you more. Their basic rooms only have a shower. After a long day on the road I'm in need of a long bath. Since when did a bath tub become an option???

We stayed here while in town for a mothers day event. The room was very reasonably priced, large and clean. The tempature was good and there was no noice. The hotel grounds are very pretty and Henny's bar and grill is AWESOME. The swimming pool is the nicest I have ever seen in a discount hotel. It is gigantic and... More

Checked in at about 7 pm on a monday and left 11 am on a wednesday, the lady that night at the front desk didn't even tell us what time we needed to check out. It is in the middle of a highway meaning hardly or no cell phone reception or wifi. The look of the hotel wasn't bad except... More

Convenient to everything in western Maryland, but I don't think this hotel has been renovated since it opened. They do offer smoking rooms, but do NOT freshen after every guest. There are no elevators, so I had to carry a VERY heavy bag up 2 flights of stairs as there is not a bell staff available.

Stuck in a mid-March snowstorm in the area while driving through MD, the roads became impassable, temperatures were dropping rapidly and night was coming on. After taking four hours to drive a normally two hour stretch from Washington, PA, when the big rigs started pulling off highway, I decided to find a place for the night. Trouble was, this trip... More

Not hot water in first room. Valves were later found to be reversed. Was given a free upgrade. Lack of tv channels in room was rather inconvenient. Why does this review have to be at least 200 characters?!