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Hagerstown Hotel and Convention Center

1910 Dual Highway, Hagerstown, MD 21740
Hotel amenities
Hagerstown Hotel and Convention Center
Ranked #12 of 21 hotels in Hagerstown
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47 reviews from our community

    Trip type
Traveller rating
    25
    8
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    6
    2
Date Rating
Louisa, Kentucky
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 8 October 2012

This is my 3rd time to stay at this hotel because I was on a bus trip tour and this is the hotel they use. The lobby is beautiful, the pool is nice and the breakfast was good. I'm only giving them 3 stars because I feel a lot of the rooms need updating. Since I was traveling with others... More

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Tallahassee, Florida, United States
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 10 September 2012

They called us a week after it was public knowledge in the local area apparently, to let us know our reservation in November is cancelled. The building will be demolished - no more hotel at this location. So we haven't stayed there- just thought others looking at this should know the hotel no longer exists.

Was this review helpful? Yes 7
New York City, New York
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 12 August 2012

While I may not consider staying here during an extended stay in Hagerstown, this was the perfect place for a one-night, budget option while passing through. The building and public areas have aged from previous splendor, but the rooms are clean, unassumingly decorated and sufficient for a comfortable rest. The breakfast is generously portioned, but not particularly delicious or healthy.... More

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Byron, Illinois, United States
1 review
5 of 5 stars Reviewed 10 August 2012

This was our first vacation in Maryland and the staff here helped make it a memorable one, The hospitality we received from all the staff was warm and genuine. They gave us tips on the best way to get around in D.C., which was invaluable, and told us about good places to eat, do laundry etc. The room was clean... More

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Rutland, ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 25 July 2012

I was in town for the motorcycle races during the heat wave. Went to check in and was told to come back in an hour. When I returned they told me my room was ready. Upon entering the room it was not cleaned, no towells, bed not made. Had to wait on cleaning. Then the air conditioner did not work.... More

Was this review helpful? Yes 1
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 July 2012

Rusty, Thank you for sharing your experience online. You are correct, our airconditioning in the restaurant and lounge was not operating and we had a company come out and fix them as quickly as they were able too. I am sorry for the inconvenience during extremely hot weather. We know it was near unbearable that particular weekend. Because of the... More

Cedar Park, Tx
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 15 July 2012

We enjoyed this hotel. It was clean, we were able to park close to our room, which had an interior door. All the staff we encountered were very nice. The highlight of our stay, however, was the complementary breakfast. Unlike most other hotels, this was not a breakfast bar with the minimums. Instead, it was a full breakfast. Our only... More

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Management response:
16 July 2012

I am pleased you enjoyed your recent stay with us and hope you will visit again soon. We do try to keep improving on our product and service and I am glad you found the breakfast to be more than you expected. I certainly apologize for the temperary closure of the pool on that particular day. With the severe storms... More

millington, nj
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 15 July 2012

My daughter's softball travel team and all the parents stayed here for a 2nd year much to my husband's and my chagrin. Last year at our weekend stay in Hagerstown for a 2 day softball tournament, the swimming pool wasn't open and they suggested we take everyone down the road to another hotel. This year, the a/c on the hottest... More

Was this review helpful? Yes 1
Management response:
16 July 2012

Sandy, Thank you for taking the time to share your thoughts on your recent stay. I simply am unable to apologize enough for the A/C not working during your stay. It was being repaired while your team was here but unfortuntunately due to the severe storms in the area it did suffer significant damage and took some time to have... More

Portland, Maine
1 review
5 of 5 stars Reviewed 18 June 2012

The location was easy off the interstate (I70). No fuss hotel with wonderful service and nice lounge to get dinner. Free breakfast was very nice too. My partner and I were able to sit in the restaurant after it closed to have a business meeting, I wasnt even aware they had great meeting rooms too. Wifi worked well. Will be... More

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Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
19 June 2012

Sandy, Thank you so much for your kind review. Our sales office would love to work with you on your upcoming conference. This is an ideal location for your guests and we are able to provide any need you may require for the conference. Your event will be handled with professionalism and the same warm, friendly service you experienced throughout... More

Storrs, CT
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 18 June 2012

My husband and I absolutely loved this hotel. We used the coupon book from the rest stop and only paid $49 for one night. What an incredible bargain. Cathy, the hotel clerk, gave us incredible and very friendly and helpful service and quick check-in. We paid an extra $5 each for a refrigerator and microwave in room. Free wireless Internet.... More

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See 2 more reviews by JasStorrs_CT for Hagerstown
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
19 June 2012

It is so nice to hear that our staff and of course one of our Super Stars you mentioned, have made you feel at home with us. Thank you for stopping in to have breakfast with us as well. Our goal is to make each guest feel at home and welcome from the time you check in until the time... More

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 15 June 2012

I've been here for 2 days and leave today. I have loved the people here. I'm from the south and don't think you can find hospitality like the south but they have it here. Ok, its an old tv but who cares. They took care of me and made me feel at home. That is really all the matters in... More

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Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
19 June 2012

Charles, Your review has been shared with the staff. We do understand we are an older property and yes, with older televisions but we believe in our service and hospitality. Thank you for noticing and thank you for sharing your comments with everyone as your review was greatly appreciated. We look forward to your return visit in the near future.... More

 
 
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Additional Information about Hagerstown Hotel and Convention Center

Also Known As:
Hagerstown Hotel
Hagerstown Hotel Hagerstown
Address: 1910 Dual Highway, Hagerstown, MD 21740
Region: United States > Maryland > Hagerstown
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Hagerstown
#6 Business Hotels in Hagerstown
Price Range:
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Hagerstown Hotel and Convention Center
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