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Crossland Economy Studios - Lake Charles - Sulphur Hotel Reviews, Sulphur

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Crossland Economy Studios - Lake Charles - Sulphur

2.0 of 5
104 Mallard, Sulphur, LA 70663 (Formerly Crossland - Sulphur)
Hotel amenities
Crossland Economy Studios - Lake Charles - Sulphur
9 traveller photos
Ranked #17 of 20 hotels in Sulphur
2.0 of 5 stars 20 Reviews
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20 reviews from our community

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Traveller rating
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Date Rating
Arlington, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Road Warrior Review”
3 of 5 stars Reviewed 7 April 2013

ok, if You're looking for the Taj Mahal, don't get Your Hopes up.....the Staff at Check-In and Check-Out were off the scale.....they are VERY pleasant, from Phone to Checking In, to checking out....as long as You treat, how You wish to be treated..... My stay is based on One Person Travel, had a Dbl Bed Room; I was passing through,... More

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Scott M, Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
10 April 2013

It was very kind of you to publish such a positive review of your stay at our Crossland Economy Studios Lake Charles Sulphur location and for such kind words about our staff. It's always satisfying to read uplifting feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best... More

Sugar Land, Texas
1 review
“Value, Service, Location, Kitchen - Returning customer”
4 of 5 stars Reviewed 29 March 2013

Granted the hotel isn't new nor with updated TV and furnitures. But I have been to their higher price competition, their rooms are not much better. This is my rest stop hotel whenever I have projects to travel for work, obviously not my family traveling-stop hotel. I like this hotel for the following reasons. - The price is right and... More

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Scott M, Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
31 March 2013

Please allow us to thank for your business and for such a positive review of our Crossland Economy Studios Lake Charles Sulphur location. Whenever we read comments like yours, particularly about great guest service, our entire staff appreciates the proclamation of a job well done. We too appreciate the surroundings and close proximity to local area restaurants and are proud... More

Saint Amant, Louisiana
1 review
“DO NOT STAY HERE!!”
1 of 5 stars Reviewed 11 March 2013

This place is a dump!! Do not book a room here unless you like filth! Disgusting smell, dirty room, dirty beds, just all around disgusting! Looked like they were trying to remodel, there are big dumpsters full of rotten wood and other trash in the parking lot. I wouldn't let my dog stay in this room, let alone a human... More

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Scott M, Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
17 March 2013

Please allow us to apologize the conditions you describe about our Hotel and guest room. Our company prides itself on providing great service and great rooms at great rates, which is why we were so disappointed to read your post. Again, please accept our most sincere apologies. The condition you describe is totally unacceptable and not at all representative of... More

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“Nasty hotel”
1 of 5 stars Reviewed 26 January 2013 via mobile

This hotel is horrible. My first night of stay the bed was crawling with bed bugs. The room smelled. The carpet has spots and the face boards look like they have not been cleaned in years. On the front of the hotel there are ply boards nailed in and the back has roiten boards which looks as if turmits has... More

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Manager_11525, General Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
31 January 2013

We recently received a copy of your review of ur Crossland Lake Charles – Sulphur location. Please accept our most sincere apologies and allow us the opportunity to address your concerns about the bed in your suite. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Specifically, standard... More

1 review
“Living in a bomb shelter on the interstate”
1 of 5 stars Reviewed 9 January 2013 via mobile

I made a very bad decision to stay here , I moved from a travel trailor and that is luxury compared to this , you can't sleep ,I have never slept in a place that is that loud , semi trailers traveling 70mph 200 yards away sounds like a train that never ends rumbling past your bed, people yelling ,... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
14 January 2013

Thank you for taking the time to review your recent stay at Crossland Lake Charles - Sulphur. Given our company's commitment to superior guest satisfaction, we were very disheartened to read that your stay wasn't 100% satisfactory and ask you to understand how truly sorry we are. Please know that we strive to provide our guests with a relaxing home... More

1 review
“Don't stay if you have children!”
1 of 5 stars Reviewed 5 December 2012 via mobile

After driving 14 hours straight my friend with her newborn and I with my 2 yo stopped late to stay here. Found an empty beer bottle behind the TV and hair in the bed. My friends refrigerator was not working properly and she found hair in her bed as well. I should have looked at these ratings before staying. Were... More

Was this review helpful? Yes
Scott M, Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
7 December 2012

We recently received a copy of your review of our Crossland Lake Charles - Sulphur location. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

Sulphur, Louisiana
1 review
1 helpful vote 1 helpful vote
“A return customer”
5 of 5 stars Reviewed 22 October 2012

We do a lot of traveling and when we get into town we return to this hotel, we request the same room when we arrival. The manager and assistance manager is a God sent to the hotel. They always make the customer feel like family. The housekeeper always greet the customers with a smile. Everything we need is here. We... More

Was this review helpful? Yes 1
Scott M, Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
28 October 2012

Whenever we read positive comments like yours our entire staff appreciates the proclamation of a job well done. Our goal is to make every guest's stay totally enjoyable, and our greatest reward is knowing that we've done just that. Thank you for your business and for such positive comments about our team. Having Crossland Economy Studios Lake Charles - Sulphur... More

Pentwater,MI
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Price is right”
2 of 5 stars Reviewed 29 September 2012

It's fairly clean. The weekly rate is hard to beat. It's old, and worn out. The staff is very friendly and accommodating. Mostly construction workers. Quiet and decent location. I would not stay here on vacation with my family.

Was this review helpful? Yes 1
Scott M, Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
1 October 2012

Please allow us to thank you for taking the time to make us aware of your experience at Crossland Lake Charles - Sulphur. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff and the quiet location of the Property. Our company is known... More

Round Rock, Texas
1 review
“Should have slept in my car!!!”
1 of 5 stars Reviewed 12 August 2012

I arrived after a solo 13 hour straight trip only to walk into a smelly room. It smelled like old grease. I called the front desk and their solution was to either switch me to a smoking room(which was not happening since I have asthma), or spray it with air freshener. I chose the latter which only lasted 5 minutes.... More

Was this review helpful? Yes
Manager_11525, Owner at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
27 August 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
“Not Bad for the value price of $ 40.00”
2 of 5 stars Reviewed 20 July 2012

Rooms are small, not like the pictures in the advertisement. Floors are stained televisions are old. pillow cases are very thin, I bring my own sheets and pillow cases and towels. Place is safe and quiet. Staff is very polite and will take care of complaints-if any, immediately. Kitchenette is clean. Even though there are dishes and silverwear for every... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Lake Charles - Sulphur, responded to this review
27 August 2012

I recently received a copy of your review of our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff and clean kitchen along with the quiet noise level and safe area surroundings. Still, I do apologize that a part of your stay was not satisfactory. We specialize in providing... More

 
 
Crossland Economy Studios - Lake Charles - Sulphur
Crossland Economy Studios - Lake Charles - Sulphur
2.0 of 5 stars 20 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Crossland Economy Studios - Lake Charles - Sulphur

Also Known As:
Extended Stay America Sulphur
Address: 104 Mallard, Sulphur, LA 70663 (Formerly Crossland - Sulphur)
Region: United States > Louisiana > Sulphur
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #17 of 20 hotels in Sulphur
Price Range: €
Hotel Class:2 star (2*)
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Crossland Economy Studios - Lake Charles - Sulphur
104 Mallard
Sulphur, LA 70663
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