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Extended Stay America - New Orleans - Metairie

2.0 of 5
3300 I-10 S. Service Rd. W., Metairie, LA 70001
Hotel amenities
Extended Stay America - New Orleans - Metairie
Ranked #12 of 21 hotels in Metairie
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11 reviews from our community

    Trip type
Traveller rating
    3
    3
    4
    0
    1
Date Rating
Prairieville, Louisiana
1 review
5 of 5 stars Reviewed 13 May 2013

Very much enjoyed my stay that lasted 2 months as I relocated to the New Orleans area. Discounted rate after 30 days made it very affordable compared to any alternative. Stayed on the first floor, and the hotel was very clean and comfortable. Looked like it was just painted and new fixtures installed. Morning "grab-n-go" breakfast was always ready by... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review
14 May 2013

Jeff - Thank you for your review. It is very rewarding to read that you truly enjoyed your 2-month stay with us. It was a pleasure having you onsite as you relocated to the area from New Orleans. We look forward to doing so again in the future, should you need a place to stay once more. More

New Berlin, Wisconsin
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 14 April 2013

We stayed there recently in a group, but I was not part of choosing our accommodations. This hotel is a place to put your head down, but not much else. The beds couldn't have been harder, there is no pool or fitness facility, and the "grab and go" breakfast wasn't much more than coffee and granola bars or fruit. The... More

Was this review helpful? Yes
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review
18 April 2013

Thank you so very much for your recent review of Extended Stay America New Orleans Metairie location. We would like to personally thank you for taking time out to write things about your experience and believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays. Once again, the entire... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 19 March 2013

Do not stay at this hotel. It's disgusting. There is a bed bug infestation in MANY of the rooms. We had a group stay here - and more than half of the people who stayed were covered in bites from the first night. They will tell you that they have replaced all the mattresses - but it is not true.... More

Was this review helpful? Yes 5
Jackson, MS
1 review
3 of 5 stars Reviewed 18 March 2013

Reservation given to manager over phone wasn't entered in system.We were lucky front desk was able to squeeze us in. Property has just been remodeled so it looks good, rooms are nice. Bathroom wasn't cleaned properly. This chain expects you to have everything yourself, shampoo, hair dryer, breakfast, none of which are supplied unless you ask for them. Housekeeping schedule... More

Was this review helpful? Yes
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review
24 March 2013

Thank you for your recent review of our Extended Stay America New Orleans Metairie location. Please allow us to apologize for the incoveniences you encountered with your reservation and with the amenities provided during your stay. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays and hope... More

Knoxville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 March 2013

We stayed at this hotel last week with our infant baby for three nights. It is a great place,absolutely loved the hotel. The staff are super friendly and couteous. they went out of their way to read my notes requesting a nice room since we had a baby. My wife and I appreciated that a lot. Nice clean beds, well... More

Was this review helpful? Yes 2
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review
24 March 2013

Please allow us to thank for your business and for such a positive review of our Extended Stay America New Orleans Metairie location. Whenever we read comments like yours, particularly about great guest service and cleanliness, our entire staff appreciates the proclamation of a job well done. We are proud to be a part of the premier lodging source for... More

MIAMI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 14 March 2013

This hotelhas been completely renovate. the rooms are spotless. the front desk staff super friendly and helpful. the only minor complaint is that the tv channels ofered area bit boring. other than that....EXCELLENT.

Was this review helpful? Yes 2
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review
17 March 2013

It was very kind of you to publish such a positive review of your stay at Extended Stay America New Orleans Metairie and for such kind words about our staff. We certainly understand your comments regarding our current channel lineup and are reviewing options to better serve guest needs in the future. It's always satisfying to read uplifting feedback from... More

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 March 2013

Clean, roomy, bed not very soft, nice to have a refrigerator. No breakfast available at 9:15 and it must have only been fruit or bread. Extremely nice check in staff. Very busy hotel; books up quickly and they are on the phone a lot while checking you in and out. If you stay more than one night, they do not... More

Was this review helpful? Yes 2
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review
17 March 2013

Please allow us to thank for your business and for such a positive review of our Extended Stay America New Orleans Metairie location. Whenever we read comments like yours, particularly about great guest service and cleanliness, our entire staff appreciates the proclamation of a job well done. We know you have many lodging options in the area, which is why... More

Saskatchewan
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 23 February 2013

I stayed here for about week and half after being in Austin, Texas. I am A Canadian and very impress with this hotel. I love the washing machine on site as its very handy to do laundry when you been travling for last month across the fine states. I-Hop was handy for breakfast and other meals. The staff was very... More

Was this review helpful? Yes 5
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review
26 February 2013

Thank you so very much for your glowing review of Extended Stay America New Orleans Metairie location. We would like to personally thank you for taking time out to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to... More

Dallas, Texas
Top Contributor
78 reviews 78 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 February 2013

Conveniently located right off I10 & the Causeway. IHOP next door. Very Friendly staff. They let us check in early which was a plus. Looks like they have redone & updated the rooms (probably with Super Bowl coming to town). Rooms are non smoking. Clean, efficient & reasonable. Good for the traveller with a car. Taxi service also available.

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review
6 February 2013

Thank you so very much for your recent review of Extended Stay America New Orleans Metairie. Our entire staff strives to make every guest's stay totally enjoyable which is why we were more than happy to accommodate your early check in request and confirm that we are totally committed to the satisfaction of every guest who walks through our doors.... More

Houston, Texas
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 23 January 2013

I was traveling on business in the New Orleans area. I'd made a reservation at a La Quinta but when I arrived the desk clerk was so rude and told me I couldn't check in till later because none of the rooms were clean. I'd stayed at this particular Extended Stay America before so I went and hoped there was... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review
25 January 2013

It was very kind of you to publish such a positive review of your recent stay and for such kind words about our staff at our Extended Stay America New Orleans Metairie location. It's always satisfying to read uplifting feedback from our valued guests, like you. We are glad to hear that you enjoyed our location, especially its close proximity... More

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Additional Information about Extended Stay America - New Orleans - Metairie

Also Known As:
Extended Stay America Kenner
Kenner Extended Stay
Extended Stay Metairie
Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Region: United States > Louisiana > Metairie
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #12 of 21 hotels in Metairie
Price Range: €€
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - New Orleans - Metairie
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