Luckily, we only stayed one night. The bed was extremely uncomfortable. My husband, daughter and I stayed and all woke up with sore backs. Also, when checking in the lady at the front desk was extremely rude. I was at the front desk for 10 minutes before someone acknowledged I was even there. Not a good experience and I would...
More
My boyfriend and I were leaving cumberland lake pulling a boat heading to Ohio at night when our truck lights cut out so we pulled off at the closest exit an pulled in the hotel an the night manager was amazing after hearing our prob he got us checked into a very nice room great rate and without even asking...
More
Dear Jrodriguez,
Thank you very much for your kind review about your stay at our property. It is always great to hear positive reviews from guests about our staffs’ exceptional customer service. I will undoubtedly be passing this message along to our entire team and making sure that we keep up the good work. We are glad to hear that...
More
I was there last week on a business trip.. First of all a big haired blond @ the front desk was more than rude..(Satan has better manners) I think her name is Chanelle. The room smelled like mold has been growing in it 50 years or more..The only bright spot of you Inn is your Asst. Mgr. Mandi..Bless her heart...
More
Dear JoeLuv,
I want to apologize for your less than perfect stay. At Louisville South we strive to make sure that every guests’ stay is exceptional and I am very disappointed to hear otherwise. We are constantly working on updating our rooms so that they are able to maintain and fresh and crisp feel every time you step through our...
More
I had to stay at the Jameson Inn while going to a dog trial at the Louisville Expo Center. It was a very good experience. It was very close to the EXpo center and the restaurants nearby were very good and easy to access. Made the stay very enjoyable. I would definitely recommend it.
More
Dear LoveMeLoveMyDog,
I wanted to let you know how much we appreciate your kind review. It is always good to hear that we as a staff are providing quality customer service and convenience to all of our guests. My staff and I are always striving for perfection here at the Jameson Inn and we hope that your experience here will...
More
I am sorry that I am just now writing this but I wanted to let you know that your General Manager ( James DeBartolo ) on 6515 Signature Drive in Louisville Kentucky deserves to be commended for such a great job. He is so courteous and he made our stay in September, 2011 when we came to the National Quartet...
More
Dear Karen,
Thank you so very much for your kind review, since I have moved to this property we have strived to provide exceptional service to every guest we interact with. I am so very pleased to hear that our staff made your stay that much more enjoyable. I will be sure to pass along this our entire staff and...
More
I stayed there this past week on business while in louisville for a trade show. Room smelled moldy, staff was surly and not at all helpful and the hotel policies were awful. I wound up having to depart one day early and they wound up charging my co worker and I for the full 3 nights even though we only...
More
Dear Sir or Madam,
I apologize for the quality of your stay recently at the Jameson Inn Louisville South. I pride myself on attempting to make sure every guests stay is perfect and I am sincerely sorry that your stay was not as such. Obviously, the issues you experienced need to be corrected and I would like to make these...
More
Jameson Inn is supposed to have a good reputation but I found out with my experience at the Jameson Inn of Louisville South that local management makes a big difference.
The clerk at the front desk was not customer friendly at all. No smile and obviously was having a bad day.
The room she assigned us smelled like a recent...
More
Mr. Wolfe,
I want to apologize for your unpleasant stay during your time at the Jameson Inn in Louisville. I can assure you my number one goal is to make sure that each and every guest’s stay is exceptional every time. This location is one that we are hoping in the next few months will be undergoing some renovations. New...
More
Price was great, we don't mind being on the outskirts of town. Easy location to get into downtown and the surrounding attractions. Beds were firm and comfortable. Good breakfast - coffee, juice, fresh bananas and oranges, biscuits and gravy, waffles. A good start to the morning. Don't know if they have an elevator ans the main lobby had a staircase...
More
Dear Sir or Madam,
Thank you very much for your kind review, we are very glad that you enjoyed your stay. I apologize about both my front desk and the condition of the carpets in the room. As of now we are looking at replacing the carpets in all of our guest rooms as well as installing new Flat Screen...
More
I was on a business trip from Florida back to Detroit. The Guest Services were second to none made me feel right at home. I would recommend this hotel to all of my colleagues. Please keep up the good work!!!
More
Dear Sir or Madam,
Thank you for very nice review, we always enjoy hearing back from guests after they have had a great stay. We appreciate your recommendation and look forward to being able to serve you again in the future. Please on your next business trip stop into my office, I enjoy speaking with our recurring guests and hearing...
More
got this at an crazy good price for onlly one night...that's the only reason we stayed. People were very nice but this place is in serious need of a deep cleaning. BIG stains in the carpets of the hallways and our room that appeared to have been made by pet-guests...bathroom was stained, just didn't feel clean. Free breakfast was ok....
More
Dear Sir or Madam,
First and foremost I want to apologize for the inconveniences you experienced during your stay with us. We are one of the older properties and are currently working getting new carpeting throughout the building. We do try to keep up on shampooing and extracting our carpets during our down time as well as detailing all of...
More
35 Reviews
13 Reviews
39 Reviews
